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Archives: News

Consumer emotion and sentiment
June 14, 2022

Developing Deeper Emotional Connections with Customers

CX customer wins and case studies
June 10, 2022

Latest Customer Wins for Vonage, PowerReviews, SMG, NICE, and Oracle

Employee experience research studies
June 9, 2022

EX Research Released from Qualtrics, VMware, Quantum Workplace, and Others

Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

CX mergers, acquisitions, and funding
June 9, 2022

M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai

Zoom and Genesys partnership
June 9, 2022

Zoom and Genesys Expand Partnership with New CX Offering

5G wireless customer experience
June 7, 2022

Leveraging 5G to Provide Friction-Free CX

Customer experience Latin America
June 7, 2022

ISC-CX Opens in Brazil to Support Latin America Businesses

Performance management
June 6, 2022

Betterworks Research Highlights the Need for Performance Management Focus

Digital engagement in travel and hospitality
June 6, 2022

Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies

Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

Customer experience wins
June 6, 2022

Customer Wins for Qualtrics, Kibo, NICE, Algolia, and Alvaria

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