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Archives: News

Customer engagement research study
August 1, 2022

New Harvard Publications Report: Effective Customer Engagement is Critical

Digital customer engagement
July 29, 2022

Khoros, EveryoneSocial Combine Digital Customer Engagement, Employee Advocacy

Customer experience wins and case studies
July 29, 2022

Customer Wins for SugarCRM, MoEngage, AskNicely, Talkdesk, and Redpoint Global

Employee experience research studies
July 27, 2022

New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others

Microsoft Engage employee experience
July 25, 2022

Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage

July 25, 2022

New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile

Employee experience funding round
July 25, 2022

15Five Raises $52 Million in Funding

Customer insights and feedback new products
July 22, 2022

InMoment, Forsta, LivePerson, and Rectangled Introduce New Products

Customer motivation
July 22, 2022

Persado Launches Customer Motivation Report

Customer service callbacks
July 19, 2022

Using Callbacks to Improve CX and Drive Revenue

Customer experience journey feedback
July 19, 2022

Tracking Feedback Along a Customer Journey: cxomni

July 18, 2022

Using Clear Policies to Drive Better CX

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