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Archives: News

People Paradox study
September 21, 2022

The CX World Grapples with a ‘People Paradox’ Issue

CX research studies and surveys
September 21, 2022

New CX Research from FMI, Braze, Heap, Yotpo, and SMG

CX customer wins and case studies
September 20, 2022

Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital

September 20, 2022

Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

Employee wellbeing and employee experience
September 19, 2022

Focus on Wellbeing Is Core to Employee Experience

Customer data platforms
September 19, 2022

Leveraging CDPs to Turn Customer Data into Action

Social listening for better customer experience
September 19, 2022

How Social Listening Can Improve CX

Customer experience mergers and funding news
September 16, 2022

Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds

Department of Homeland Security customer experience
September 16, 2022

Department of Homeland Security Launches Hiring Initiative to Transform CX

Customer support for product design problems
September 16, 2022

Mitigating Product Design Issues with CX

Limiting negative customer experiences
September 13, 2022

Reducing Negative Peaks to Improve CX

Employee experience research studies
September 13, 2022

New EX-Related Research from Achievers, Qualtrics, and Salesforce’s MuleSoft

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