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Archives: News

CX mergers and acquisitions
February 6, 2023

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

CX for local governments
February 3, 2023

Building Trust with Citizens Through Better CX

InMoment CX platform enhancements
February 3, 2023

InMoment Adds Several Enhancements to its XI Platform

CX surveys and research studies
February 3, 2023

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

CX Innovators - Dan Barnhart of Transamerica
February 2, 2023

CX Innovators: Dan Barnhart, Transamerica

Rising tide of customer complaints about airline customer service via Twitter
February 1, 2023

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

CX acquisitions and funding news
February 1, 2023

New Funding for Beaconstac, Akia, and Inbenta

Customer Insights and Feedback product and partnership announcements
February 1, 2023

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group
February 1, 2023

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Restaurant customer experience technologies
January 31, 2023

Balancing Efficiency Against Human Interaction in Restaurants

CX customer wins and case studies
January 31, 2023

CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage

CX Innovators - H&R Block
January 30, 2023

CX Innovators: Andrew Clark, H&R Block

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