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Archives: News

Sherril Hanson

Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World

Through short, engaging courses delivered in an episodic format, BeyondCX teaches soft skills for delivering meaningful customer experiences
Sherril Hanson

SMG expands contact center and conversation analytics capabilities with CallMiner partnership

Sherril Hanson

15Five Reimagines People Development With the Launch of Career Hub

Latest Offering Goes Beyond Traditional Career Ladders to Drive Employee Engagement, Growth and Retention
Sherril Hanson

Pala Casino Spa Resort Partners with InMoment to Improve Customer Loyalty Post Pandemic

Sherril Hanson

Act-On Software Works With Zendesk to Provide Seamless Marketing Automation to Zendesk Sell

Act-On Software Works With Zendesk to Provide Seamless Marketing Automation to Zendesk Sell Lexi Baker The native integration adds Act-On’s powerful marketing automation solution to Zendesk’s industry-leading sales CRM offering
Sherril Hanson

Doxim Acquires Georgia-Based Multichannel Solutions Provider, Direct Technologies, Inc. (DTI)

Acquisition will further extend Doxim’s document composition and fulfilment expertise in healthcare, insurance, and financial services
Sherril Hanson

Pipedrive Introduces New Value-Based Growth Plans

Sherril Hanson

Optimizely Launches Data Core Service to Strengthen Digital Experience Platform

Sherril Hanson

Litmus Announces Adobe Journey Optimizer Integration Streamlining Email Production, Testing

Integration enables seamless collaboration and real-time customer engagement insights ensuring email campaign success
Sherril Hanson

8×8 Delivers Industry-First Cloud Phone And Contact Center Solution For Multinational Organizations In Russia

Provides Highest Quality of Service and Reliability for Users in Russia; Global Reach Now Expands to 46 Countries and Territories, Including Japan and Puerto Rico
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Sue Marek

COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations

From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
Sherril Hanson

Accenture to Acquire Experity to Scale its Experience and Commerce Platform Capabilities Across Latin America

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