Twilio Q1 2023 Earnings, up 15% YoY and Focusing on Profitability

The News: Twilio released its Q1 2023 earnings for the period ending March 31, 2023. The company’s Q1 2023 revenues were $1.1 billion and grew organically 15 percent for the quarter as the company continues to focus on profitability. Read Twilio’s Q1 2023 earnings release for more information.

Twilio Q1 2023 Earnings, up 15% YoY and Focusing on Profitability

Analyst Take: Twilio’s Q1 2023 earnings and forward-looking guidance is indicative of a company adjusting its operating model to an organization laser-focused on profitability coupled with enhancing the company to one that is also nimbler also designed to be more defensible in the current and future macroeconomic headwinds. In essence, this is similar to many companies in the IT industry that have also taken aggressive actions that range from mid-single digit to low double-digit percent workforce reductions. Fundamentally, with many market research organizations and economists constantly recasting guidance, we feel Twilio’s decisions have been prudent and applaud the adjustments to its operating model.

From a segment perspective, all divisions, which include data & applications, communications and other revenue achieved double-digit revenue growth versus the prior quarter. The company mentioned that its “Other revenue” segment which includes enterprise and support plans, professional services, IoT/Wireless and other small products will be absorbed into the other units in the future. To add more color, the Data & Applications segment grew 19 percent year-over-year and continues to make inroads in the market. The division closed key deals with organizations such as Cricket Wireless, Sanofi, and MongoDB along with a major Flex win with a large organization in the financial services industry. Twilio also launched its Segment Unify which is a real-time identity resolution offering allowing organizations to sync the complete history of each customer into a single profile, etc. The company also launched Flex Unify into private beta which natively brings segments rich profile data and identity resolution capabilities into the agent experience enabling them to offer their end customers more personalized interaction.

The Communications segment grew 14 percent year-over-year and continues to make headway on its strategies. For the quarter, the company signed many large deals which include a marketing automation company that embedded Twilio’s email API’s into their platform along with Fortune 100 entertainment company using its Silent network to improve the user authentication experience.

Here are Twilio’s Q1 2023 results by the numbers:

  • Twilio Q1 2023 revenues were up 15 percent year-over-year.
  • Twilio Q1 2023 non-GAAP income from operations was $103.8 million versus $5.0 million from the year-ago period.

Twilio Q2 2023 Guidance:

During its Q1 2023 earnings call, the company issued guidance for its FY Q2 2023 earnings period.

  • Total Revenues are expected to be in the range of $980 million to $990 million with year-over-year growth of 4 percent to 5 percent.
  • Non-GAAP operating income from operations is expected to be in the range of $65 million to $75 million.
  • Non-GAAP EPS is expected to be in the range of $0.27 to $0.31.

Wrapping it up, our viewpoint is relatively simple. Twilio’s Q1 2023 earnings are what we expected from an organization that is transitioning to a leaner and more profitable model that continues to innovate. Although the company is also experiencing some muted growth due to macroeconomic headwinds that have impaired discretionary spending from some customers (which has plagued others across the IT industry), we believe is shorter-term at this juncture. Even still, this quarter was better than expected and the street’s adverse reaction was all about the cautious guide—something that many companies are doing right now until the market becomes more certain.

Longer-term, we believe the company’s investments in helping its customers unlock and unify data to help them gain greater insights into their customer’s behavior remains sought after as organizations continue to seek ways of enhancing the customer experience. Ultimately, this creates a critical level of stickiness which should bode well for the company in the future since it also acts as another measuring stick to see the effectiveness of marketing and sales campaigns. The future looks bright for Twilio.

Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.

Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.

Other insights from The Futurum Group:

Twilio Q4 2022 Earnings, up 22% YoY and Focusing on Profitability

Twilio Q3 2022 Earnings: Up 33% Year-over-Year, Reflecting Strong CPaaS Market

Twilio Revenue Hits $943M in Q2 2022, Up 41% From 2021

Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.


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