Archives: Insights

Seagate Announces New Mozaic 3+ Platform and 30 TB Drives Based on HAMR Technology
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on Seagate’s new Mozaic 3+ platform based on HAMR technology.
Revolutionizing Retail at the NRF Big Show in New York
The Futurum Group’s Steven Dickens writes about GDCE, which is emerging as a transformative technology in the retail sector, particularly highlighted at the recent NRF Big Show in New York.
AI-Powered Tools Enable Seamless Customer Interactions and Modern Back-End Experiences
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences.
Veeam and AWS Boost Joint Channel Enablement Program to Ensure Channel Partners Meet the Topmost Cloud and Digital Asset Protection Demands of Organizations
The Futurum Group’s Ron Westfall reviews Veeam and AWS’ expanded investment in their Channel Enablement Program, positioning channel partners to augment the accessibility of resilient protection around organizations’ valuable data assets.
The Collaborative Solutions Company Launches DTEN Bar and DTEN Mate for Small Space Videoconferencing
Craig Durr, Research Director at The Futurum Group, sees DTEN's new product as a game-changer for small-room conferencing.
A Clear Market Endorsement for Its Universal HaaS Platform
Craig Durr, Research Director at The Futurum Group, discusses Xyte's strategic shift and its impact on the future of device manufacturing.
Zoom Updates Its Suite of Hybrid Work Solutions with Visitor Management Features
Craig Durr, Research Director at The Futurum Group, highlights Zoom's Visitor Management as a significant game-changer in hybrid workplace efficiency and guest experience.
Acquisition to Deepen Zendesk’s Workforce Engagement Management Capabilities, Support CX Quality Improvements
Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and digital agent performance.
And Yes, There Was More than AI
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024.
In this episode of Making Markets, Sassine Ghazi, President and CEO of Synopsys, joins host Daniel Newman for a conversation about Synopsys’ recent earnings and outlook for 2024, his top priorities for the company, and his visions to grow Synposys with tech trends like AI.
Hyperscaler Promoted Public Cloud and Partnered for On-Premises Storage
Dave Raffo, Senior Analyst at The Futurum Group, looks back at the year in cloud storage, which saw hyperscalers focus largely on helping companies use unstructured data for AI.
The Futurum Group’s Daniel Newman is joined by Pega’s Peter van der Putten for a conversation on AI in 2024, including insights on ethics, governance and the hype around generative AI.

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