IBM Acquires 7Summits to Expand Salesforce Capabilities

The News: ARMONK, N.Y.Jan. 11, 2021 /PRNewswire/ — IBM (NYSE: IBM) today announced it has acquired 7Summits, a leading Salesforce consultancy with more than a decade of delivering transformative digital experiences across industries. The acquisition extends IBM’s portfolio of Salesforce services and experience design capabilities and further advances IBM’s hybrid cloud and AI strategy. Financial details were not disclosed. Read the full release from IBM.

Analyst Take: While a deal like this won’t attract the press of a Salesforce and Slack tie-up, this is another small piece of the puzzle for IBM’s continued growth–especially in the high demand business productivity software space.

While IBM doesn’t compete directly with CRM and ERP giants like Salesforce, Microsoft, Oracle, and SAP, among others, IBM’s Global Business Services has been continuing to ramp up its capabilities to consult and deliver business software at scale. The 7Summits acquisition appears to put this growth in mind, drafting off the momentum of Salesforce and the increased market demand for its solutions.

Another thing that caught my attention in this deal was the specific attention to the experience gap and IBM’s growing narrative around meeting intelligent workflow designs that drive good employee and customer experiences with software. This sometimes understated capability warrants greater attention as many business applications have exhaustive lists of capabilities, making the design and implementation more important than ever to gain user satisfaction and adoption. In fact, there has been a growing demand for adoption platforms like WalkMe over the past few years to help employees better adapt to and adopt software investments to yield greater returns.

7Summits is able to tout an impressive list of clients, including Harvard University, Mitsubishi Electric, Snowflake, Daltile, Boomi, and Tenable. The company will augment IBM’s existing capabilities, and potentially some of its capabilities may prove synergistic. Having said all of that, I see this as incremental more than exponential–but often smaller deals, like I presume this one to be, can prove to deliver pockets of value that yield scale in the long term.

I also see this having a material role in IBM expanding training and capabilities offerings for Salesforce within its customer base. Over the next three years, the company shared its intention to expand hiring, training significantly, and certifications to support key growth areas for Salesforce, including Tableau, Mulesoft, and Vlocity. As Salesforce has turned its attention to a more hybrid approach, IBM has been focused similarly on this architectural transition. There is likely opportunity to be extracted from these shared values.

This is IBM’s fifth acquisition in the past 30 days, which included its purchase of Nordcloud, Expertus, Instana, and TruQua, in addition to today’s news. These acquisitions have been more incremental and targeted in nature showing the company is continuing to refine its hybrid cloud focus built around the $34 billion acquisition of RedHat.

Futurum Research provides industry research and analysis. These columns are for educational purposes only and should not be considered in any way investment advice.

Read more analysis from Futurum Research:

IBM Expands Hybrid Cloud Capabilities With Nordcloud Acquisition

The SAP Spin-Off of Qualtrics is Official as IPO Paperwork is Filed

Why Activist Investors Are Targeting Intel and What Lies Ahead

Image: IBM

Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.

SHARE:

Latest Insights:

New Tools Streamline ERP Tasks, Add Carbon Tracking, and Enhance Predictive Business Insights
Keith Kirkpatrick, Research Director at Futurum, provides his perspective on the news from Epicor Insights 2025, including agentic AI to streamline ERP workflows, carbon tracking in Kinetic, and expansion of predictive insights with Grow AI.
Transformation Initiatives Drive Profitability as Company Posts Revenue Growth
Fernando Montenegro, VP and Practice Lead at Futurum, reviews Kyndryl's Q4 FY2025 earnings. Key highlights: Constant-currency growth, notable rise in pretax income, how 'three-A' initiatives drive results, and strategic tailwinds.
Q1 FY 2025 Results Reflect Resilience in Gross Margin and Record Design Wins in AI, Robotics, and Automotive as New Products Scale
Olivier Blanchard, Research Director at Futurum, examines Lattice’s Q1 FY 2025 earnings, highlighting record design wins across AI, robotics, and automotive, and how new products are paving the way for growth in FY 2026.
OpenAI Is Positioned as a Major AI-Powered Software Development Company, Competing With Microsoft, GitHub, Anthropic, and Startup Cursor
Analysts Mitch Ashley, VP of DevOps and Application Development, and Nick Patience, VP of AI Software and Tools, at Futurum, share their insights on the implications of OpenAI’s agreement to acquire AI coding tool company Windsurf. The acquisition propels OpenAI forward in its quest for leadership in the AI coding and agent development market.

Book a Demo

Thank you, we received your request, a member of our team will be in contact with you.