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Insight Type: Research Report

Acknowledging the Impact of Agent Experience on Customer Experience
Keith Kirkpatrick

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable greater automation, and the advantages provided by the use of a modern, cloud-based contact center solution that can integrate and activate technology that creates better experiences and outcomes for both agents and customers.
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
Keith Kirkpatrick

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use of modern tools and approaches to deliver CX efficiently, and how to convert positive agent experiences into increased customer satisfaction and loyalty.
The Enterprise-wide Benefits of a Comprehensive Data Platform
Ron Westfall

The Enterprise-wide Benefits of a Comprehensive Data Platform

In our latest research brief, The Enterprise-wide Benefits of a Comprehensive Data Platform, done in partnership with Oracle, Research Director Ron Westfall explores the current data platform requirements for enterprises and how businesses can best approach culling the search for a solution that meets its needs now and in the future.
Enhancing demand planning with Microsoft Dynamics 365
Daniel Newman & Keith Kirkpatrick

Enhancing Demand Planning with Microsoft Dynamics 365

In our latest Research Brief, Enhancing Demand Planning with Microsoft Dynamics 365, completed in partnership with Microsoft, we cover the challenges with managing myriad internal and external data signals that impact demand planning, the growing use of AI for forecasting, and the need to integrate and consolidate data and planning into a single system to improve agility, responsiveness, and accuracy.
Dell and Broadcom Deliver Scale - Out AI Platform for Industry
Randy Kerns
Russ Fellows
Randy Kerns & Russell Fellows

Dell and Broadcom Deliver Scale-Out AI Platform for Industry

In our latest Lab Insight Report, Dell and Broadcom Deliver Scale-Out AI Platform for Industry, done in partnership with Dell, The Futurum Group Lab team outlined Dell PowerEdge Servers coupled with the Broadcom Ethernet NICS to provide the high-speed inter-node communications required with distributed computing and accelerated LLM training.
Azure Native Qumulo TCO Report
Mitch Lewis

Azure Native Qumulo TCO Report

Our latest report, the Azure Native Qumulo TCO Report-- done in partnership with Qumulo-- explores the TCO analysis of Qumulo’s Azure Native Qumulo (ANQ) managed cloud service to examine its cost over a 7-year period.
Server Modernization_Why You Need to Act Now
Steven Dickens & Dave Raffo

Server Modernization – Why You Need to Act Now

In our latest research brief, Server Modernization -- Why You Need to Act Now, done in partnership with Hewlett Packard Enterprise (HPE), we analyze how the company’s ProLiant Gen11 servers and GreenLake as-a-service program can help busy enterprises meet their on-premises and hybrid cloud compute needs.
Mitigating Cybersecurity Risks for Finance and Treasury Teams
Keith Kirkpatrick

Mitigating Cybersecurity Risks for Finance and Treasury Teams

In our latest Research Brief, Mitigating Cybersecurity Risks for Finance and Treasury Teams, completed in partnership with Trustpair, we cover the key threats facing finance and treasury teams, highlight specific examples of successful cyberattacks, and discuss the specific approaches organizations should take to provide an additional layer of defense that mitigates financial loss.
Operationalizing Generative AI: Making It Your Own, Creating Corporate Value
Steven Dickens & Mark Beccue

Operationalizing Generative AI: Making It Your Own, Creating Corporate Value

In our latest research brief, Operationalizing Generative AI: Making It Your Own, Creating Corporate Value, done in partnership with HPE, we analyze the HPE ProLiant Gen11 servers, which provide a cloud operating model, trusted security by design, and performance optimized for specific workloads.
Nyriad UltraIO Storage System – The Economics of Technology for Storage
Randy Kerns
Randy Kerns

Nyriad UltraIO Storage System: The Economics of Technology for Storage

In our latest research brief, Nyriad UltraIO Storage System: The Economics of Technology for Storage, done in partnership with Nyriad, we analyze the value of the Nyriad UltaIO solution in addressing the broader challenges for storing and managing information assets as well as economic benefits.
How Mainframe Modernization Begins with Application Modernization
Steven Dickens & tweiss@futurumresearch.com

How Mainframe Modernization Begins With Application Modernization

In our latest research brief, How Mainframe Modernization Begins With Application Modernization, done in partnership with OpenText, we analyze how the company’s application modernization software platforms can help busy enterprises make these changes and improvements in their own IT infrastructures.
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