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Insight Type: Market Coverage

Amdocs Announces a Telecom-Specific Generative AI Framework
Keith Kirkpatrick

Amdocs Announces a Telecom-Specific Generative AI Framework

amAIz Generative AI Solution Combines Carrier-Grade Architecture with Large Language Models
Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ announcement of amAIz, its generative AI solution, and discusses how grounding open AI models with telecommunications-specific expertise and experience can help organizations deploy usable generative AI use cases quickly.
NetApp BlueXP Boosts Cyber-Resiliency Capabilities
Mitch Lewis

NetApp BlueXP Boosts Cyber-Resiliency Capabilities

Mitch Lewis, Research Analyst at The Futurum Group, assesses new data protection and cyber-resiliency focused updates to NetApp’s BlueXP multi-cloud data management platform.
Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions
Ron Westfall

Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions

The Futurum Group’s Ron Westfall assesses why Cisco uplifts its end-to-end Network Assurance as well as Data Center and Provider Connectivity portfolio capabilities with the Accedian and SamKnows acquisitions. Now Cisco, through its ThousandEyes platform and comprehensive visibility portfolio assets, can enhance digital experiences across the global digital ecosystem by minimizing the network disruptions that can undermine business outcomes, diminish productivity, and harm brand reputation.
Webex Expands US Federal Government Contact Center and Calling Offerings
Keith Kirkpatrick

Webex Expands US Federal Government Contact Center and Calling Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s announcement that Webex Contact Center for Government has gained FedRAMP authorization, and highlights the value of non-federal government agencies selecting software that has also gone through the FedRAMP authorization program.
Research Shows Field Service Management Technologies Positively Impact CX EX
Sherril Hanson

Research Shows Field Service Management Technologies Positively Impact CX, EX


Sherril Hanson, Senior Analyst at The Futurum Group covers recently released research from IFS showing current telco challenges and some of the technologies that communication service providers plan on adopting to solve them.
BMC- Empowering Mainframe Data Management in the Hybrid Cloud Era
Steven Dickens

BMC: Empowering Mainframe Data Management in the Hybrid Cloud Era

The Futurum Group VP & Practice Leader Steven Dickens offers his take on the latest from BMC. BMC AMI Cloud is a portfolio that addresses the challenges of managing mainframe data in the hybrid cloud era. It offers benefits such as scalability, cost effectiveness, simplified management, and enhanced accessibility. By leveraging a hybrid cloud strategy, organizations can overcome the limitations of on-premises infrastructure and ensure data resilience. BMC's AMI Cloud Vault protects mainframe data from cyber threats, while AMI Cloud Analytics enables the utilization of mainframe data by cloud-based applications, improving decision-making and reducing costs. These solutions revolutionize mainframe data management, providing flexibility, scalability, and security.
Ron Westfall & mdiamond@futurumresearch.com

Qualcomm’s 212S and 9205S: Empowering IoT Tracking in Hard-to-Reach Areas

Futurum Group Research Director, Ron Westfall and Industry Analyst, Michael Diamond examine Qualcomm’s 212S and 9205S modems, which are designed to help manufacturers build products that need excellent satellite and cellular connectivity in rural environments.
Qualcomm and Sony Agree to Leverage Snapdragon to Power Smartphones
mdiamond@futurumresearch.com

Qualcomm and Sony Agree to Leverage Snapdragon to Power Smartphones

Futurum industry analyst, Michael Diamond looks at the continued partnership between Qualcomm and Sony, using Qualcomm’s Snapdragon Mobile Platform for Sony’s premium and mid-tier devices.
Verint Launches Enterprise Experience Management
Sherril Hanson

Verint Launches Enterprise Experience Management

Sherril Hanson, Senior Analyst at The Futurum Group, covers the launch of Verint’s Enterprise Experience Management and covers the aggressive roadmap for future capabilities.
Oracle and AMD Go All Out in Powering New Competitive Advantages with Exadata X10M Debut
Ron Westfall

Oracle and AMD Go All Out in Powering New Competitive Advantages with Exadata X10M Debut

Futurum’s Ron Westfall assesses the ways in which Exadata X10M redefines what a cloud database platform should truly deliver, including why running Oracle Database on any other platform than Exadata X10M is basically equivalent to running the software in degraded mode on un-optimized, subpar infrastructure. Now, organizations can run Autonomous Database on Exadata Cloud@Customer X10M, which brings levels of ML and AI-powered automation and innovation that simply are not available from other cloud database providers.
Using Telephone Outreach to Close the Loop After Negative Feedback
Keith Kirkpatrick

Using Telephone Outreach to Close the Loop After Negative Feedback

Keith Kirkpatrick, Research Director at The Futurum Group, covers an undesirable travel interaction, and discusses the best practices that were employed by the company after negative feedback was provided to the company via a post-visit survey.
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