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Insight Type: Industry News

Sherril Hanson

New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience

White paper showcases Sinch-sponsored study: more than half of enterprises surveyed are increasing investments in CPaaS to power conversational customer engagement
Sherril Hanson

SurveySparrow Wins G2’s Fastest Growing Products 2022 Award Third Time in a Row

Sherril Hanson

Majority of Marketing and Sales Teams Optimistic about Revenue Goals Despite Poor Alignment, Reveals Copper and Outfunnel Survey

Fully Remote Teams Report Worse Alignment Than Those In-Office, Hybrid
Alex Gaw

Companies Join Forces to Partner on CX Initiatives

Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
Sherril Hanson

Braze Launches Call for Applications to Nearly Double “Tech for Black Founders” Grants

By providing free technology, community, and mentorship, Braze aims to address social and fiscal inequity in the tech industry.
Sherril Hanson

Deloitte and Sprinklr Enter Business Agreement in Korea for Digital Customer Experience Innovation

Sprinklr will seek to enhance Deloitte’s digital customer experience with Unified-CXM technology
Sherril Hanson

Informatica Achieves FedRAMP Certification

Sherril Hanson

G2 Reveals 2022’s Best Software Companies – Reputation Makes Top 100

RXM platform makes top 50 for marketing and mid-market categories
Sherril Hanson

Deloitte and Salesforce join forces to boost jobs and diversity in technology

Sherril Hanson

New Research Finds That Over 70% of Consumers Read Online Reviews When Considering a New Doctor

Consumers cite insurance acceptance, location, and patient reviews as the most valued criteria for a healthcare provider
Sherril Hanson

Keap Processes Record $2.6 Billion Through Integrated Payments Apps in 2021

By Connecting Payments Providers to the Leading Sales and Marketing Automation Platform, Entrepreneurs Get Paid Faster While Saving Time
Sherril Hanson

Cyara Accelerator Now Available on Genesys AppFoundry

Leading CX assurance provider’s platform combines with Genesys Customer Experience Platform to reduce time to value for Genesys Cloud CX customers
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