Insight Type: Industry News

Full Year Revenue of $2.84 billion, up 61% Year-Over-Year
Annual Broadridge CX and Communications Survey finds consumers’ expectations rise when it comes to channel preferences, personalization, data security and transparency
The Software Report Award Recognizes CTOs Across Cloud Technologies, AI, Data Collection and Management, who are Responsible for Delivering Some of the Most Successful and Effective Software Solutions on the Market
Solutions from Infosys Cobalt Cloud offerings to improve customer, employee and supplier experiences
Diminished Travel Activity, Labor Shortages, and Outdated Technology Stacks Are Major Inhibitors to CX Software and Services Market Recovery
Faye’s acquisition enhances its presence in the Sugar, Zendesk, and Salesforce ecosystems as Mastersolve clients and teams will be merged into Faye.
White paper showcases Sinch-sponsored study: more than half of enterprises surveyed are increasing investments in CPaaS to power conversational customer engagement
Fully Remote Teams Report Worse Alignment Than Those In-Office, Hybrid
Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office

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