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Insight Type: Industry News

CX mergers acquisitions and funding
Alex Gaw

Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News

Sutherland Acquires Augment CXM, New Funding for OvationCXM and Kizen
CX customer wins and case studies
Alex Gaw

Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8

Partnerships Benefit Norsk Rikstoto, Allegiance, Tanishq, SD Worx, and AdvancedMD
Microsoft Viva product enhancements
Sherril Hanson

Microsoft Announces Major Viva Enhancements and Work Trend Research

The Viva Platform Broadens to Help Improve Employee Pain Points
CX surveys and research studies
Alex Gaw

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol
Travel and hospitality customer experience
Sherril Hanson

Realistic CX Expectations Are Key to Return to Travel

A Smooth and Uneventful Trip with a Few Wow Moments Not Necessarily Delivered Through the CX Technology Stack
Gaps in CX program implementations
Alex Gaw

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

Incomplete Data and Major CX Gaps Are Cited as Factors
CX customer wins and case studies
Alex Gaw

New Customer Wins for LivePerson, Vonage, Qualtrics, SugarCRM, and Tata CS

Collaboration Efforts Are a Boon to Capitec Bank, Barry Callebaut, MIA, W&H, and Nokia
HR Technology Conference announcements
Sherril Hanson

HR Tech Conference Yields a Variety of Announcements

Strong Activity in Recruiting, Wellbeing, and other EX Technologies
People Paradox study
Alex Gaw

The CX World Grapples with a ‘People Paradox’ Issue

Organizations Place Greater Value on Hiring New Workers Than Retaining Those Already Hired
CX research studies and surveys
Alex Gaw

New CX Research from FMI, Braze, Heap, Yotpo, and SMG

Research Topics Cover Food Inflation, Messaging from Financial Brands, Data Maturity, SMS Communications, and Insights on the Customer Journey
CX customer wins and case studies
Alex Gaw

Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital

CX Partnerships Help First Federal Credit Union, IGT, Gourmet Egypt, itel, and KCH
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Andrew Broderick

Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers

Healthcare CX Software and Services Will Reach $13.5 Billion in Worldwide Revenue by 2026, Led by Investments in Customer Relationship Management, Customer Data & Analytics, and Contact Center Solutions
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