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Insight Type: Industry News

SugarCRM digital self-service launch
Keith Kirkpatrick

SugarCRM Debuts New Digital Self-Service Capabilities

End-to-End Interactions Allow B2B Customers to Streamline Operations
CX innovator Deba Sahoo of Fidelity Investments
Clint Wheelock
Clint Wheelock

CX Innovators: Deba Sahoo, Fidelity Investments

Elevating Digital CX in the Investment Management Sector
Healthcare employee experience and patient experience
Sherril Hanson

Healthcare Workers Struggle With EX; Patient Experience Lags

Qualtrics Data Points to Areas of Concern for Employees and Targeted Areas of Improvement for Patients
CX Innovators - Clint Payne, MultiChoice
Clint Wheelock
Clint Wheelock

CX Innovators: Clint Payne, The MultiChoice Group

Breaking New CX Ground as Africa’s Biggest Pay TV Service Provider
Digital employee experience product launches and partnerships
Sherril Hanson

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Digital Employee Experience, Performance Reviews, Pulse Surveying, Integrations, and Partnerships Are Spotlighted
Hospitality tech consumer research studies
Sherril Hanson

CX Implications of Hospitality Tech Study Data

Communication, Convenience, Contactless, and Mobility Are Important Focus Areas
Keith Kirkpatrick

Improving CX in Food Manufacturing

CX Starts with Quality, But Can Be Extended Through Enhanced Responsiveness
Microsoft Invests in Darwinbox
Sherril Hanson

Microsoft Invests in HR Software Company Darwinbox

Integrations with the Microsoft Product Ecosystem and Co-Innovation Are Expected
Customer Data Platform surveys and research studies
Alex Gaw

New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom

Topics Include CDPs, Contact Solutions, Operational Efficiency, the Customer, and Personalization
Contact Center partnerships and product launches
Sherril Hanson

Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News

IPI, Mitel, Sprinklr, Sitel, Tollring, TTEC, Verint, Verizon, and WWT Are Among the Others with New Products, Enhancements, and Partnerships
Employee Communities
Sherril Hanson

Employee Communities Can Be Powerful CX and EX Tools

Employees Become Key Stakeholders and Design Partners with a Stronger Sense of Belonging
Employee experience surveys and research studies
Sherril Hanson

EX-Related Research from isolved, Reward Gateway, UKG, and WTW

Burnout, Challenges, Purpose, Rewards & Recognition, and Performance and Pay Management Are Areas of Concern
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