Login

Insight Type: Industry News

Sherril Hanson

Bank Neo Commerce Uses Qualtrics to Personalize and Improve the Digital Banking Experience

Real-time consumer & market insights inform personalized customer, product, and brand experience
Clint Wheelock
Clint Wheelock

Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA

Company to hire 1,000 employees across region by 2024
Sherril Hanson

Sitecore Acquires AI-Powered Digital Search Platform Reflektion

Adds AI and cognitive search processing capabilities to the market’s most powerful digital experience platform, and spurs Sitecore’s ambitious growth plans with its fourth acquisition this year
Sherril Hanson

Verint Completes Acquisition of Conversocial

Alex Gaw

Zendesk Acquires Cleverly to Advance Automation and Customer Service

A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Alex Gaw

New Ikea Virtual Queue Management System Improves CX in Saudi Arabia and Bahrain Stores

Collaboration with Ombori Grid Benefited Both Ikea Customers and Employees
Sherril Hanson

ZoomInfo Announces Its First Integrations with Chorus.ai

Integrations Strengthen Prospect and Customer Relationships Through a Data-First Approach for Revenue Teams Using ZoomInfo and Chorus
Sherril Hanson

Contentsquare acquires Hotjar to help all businesses build better digital experiences

The two leaders join forces to serve the global market end-to-end — from entrepreneurs & SMBs/growth companies to Enterprises
Alex Gaw

UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX

SAP’s S4/HANA Will Leverage Solution’s AI and Machine Learning Capabilities
Clint Wheelock
Clint Wheelock

Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale

New Talkdesk Research report, ‘Powering Retail Growth: The Next Generation of Contact Centers,’ offers insights into the technology investments that will be needed to support growing customer expectations
Clint Wheelock
Clint Wheelock

IQVIA Launches New A.I.-Powered MI Contact Center For Life Sciences

Sherril Hanson

Darlington Building Society Modernises Employee Communications And Customer Engagement With 8×8 XCaaS

The Society Deploys Integrated Cloud Contact Centre and Communications to Enable Employees to Work and Engage Customers Remotely
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.