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Featured Person: Shelly Kramer

Shelly Kramer

How Unified Customer Data Can Help Advance Your Contact Center – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer is joined by Treasure Data’s Director of Product Marketing James Riseman to discuss the value Customer Data Platforms (CDPs) can bring to teams outside of sales and marketing as well as Treasure Data’s new offering CDP for Service.
Shelly Kramer

The IBM Spinoff of Kyndryl: Who, What, and Where does the Company Fit in the IT Services Landscape?

In our latest market insight report, The IBM Spinoff of Kyndryl: Who, What, and Where does the Company Fit in the IT Services Landscape?, we explored this new business entity and the overall IT services landscape in order to provide insight on what's ahead.
Daniel Newman

Customer Data Platform: The Key for Contact Center Transformations

In our latest white paper Customer Data Platform: The Key for Contact Center Transformations — done in partnership with Treasure Data — we examine the challenges that contact center employees face and how a CDP will further transform contact centers from cost hubs to revenue-generating experience centers that play a critical role in the customer journey.
Daniel Newman

Confidential Computing: The Future of Data Security and Trust

In our latest report — done in partnership with IBM — we explore how the need for more secure data protection has changed over the past few years, why protecting data in use is becoming important, and the potential of technical assurance approaches as a way to overcome the limitations of operational assurances in achieving complete data privacy and security.
Shelly Kramer

Focusing on the Candidate Experience in Today’s Job Market – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer sits down with Benoit Hardy-Vallee, AVP, Talent Experience Strategy at Phenom and his colleague Ajay Patel, Vice President, Global Head of Join at Straumann Group for a conversation on the importance of talent experience management in today’s job market.
Daniel Newman

BSS-to-Cloud Journey: Powering Innovation Across the Digital Value Chain

Our latest research report, BSS-to-Cloud Journey: Powering Innovation Across the Digital Value Chain — done in partnership with Ericsson — offers an in-depth look at the current journey that many CSPs are exploring including the key considerations that are driving the BSS-to-cloud journey.
Ron Westfall

Nokia Addresses the Alarming Increase in DDoS Attacks

Shelly Kramer

Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed to deliver personalized customer experiences with insights on why this offering is the right solution at the right time.
Ron Westfall

Vodafone’s Multi-Million Market NB-IoT Deal is, Well, Pretty Massive

Daniel Newman

HPE GreenLake Lighthouse: Taking Distributed Cloud Strategy to the Next Level

In our latest research brief, HPE GreenLake Lighthouse: Taking Distributed Cloud Strategy to the Next Level — done in partnership with HPE — we explore this new service offering and how it eliminates the configuration complexity for enterprise organizations to deliver multiple cloud services in order to maximize workload performance quickly and easily regardless of distribution location.
Daniel Newman

HPE GreenLake for VDI: The Optimal Choice for On-premises Cloud Services

If you are interested in learning more about HPE GreenLake for VDI and how it can optimize the way your workforce operates, download your copy of HPE GreenLake for VDI: The Optimal Choice for On-premises Cloud Services today.
Ron Westfall

DISH Makes a Tasty Treat of its Greenfield Cloud-Native 5G Network with IBM as a Partner

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