Login

Company: Zendesk

Zendesk AI Enhances AI Tools for Bots and Agent-Driven Interactions
Keith Kirkpatrick

Zendesk AI Enhances AI Tools for Bots and Agent-Driven Interactions

Zendesk AI Incorporates Contextual and Vertical Data To Improve Relevant Engagements
Keith Kirkpatrick, Research Director at The Futurum Group, covers Zendesk’s generative AI announcements and discusses how the company’s focus on delivering intelligent automation helps customers quickly realize cost savings and efficiency goals.
Zendesk-Acquires-Workforce-Management-Software-Provider-Tymeshift
Keith Kirkpatrick

Zendesk Acquires Workforce Management Software Provider Tymeshift

Keith Kirkpatrick, Research Director at The Futurum Group covers Zendesk’s acquisition of Tymeshift, an AI-powered workforce management solution built exclusively for Zendesk customers, which enables the improved management of agent workforce activity, productivity, and efficiency on a real-time basis.
Daniel Newman

Zendesk Q3 Revenues Up 20% to $417M

Futurum analysts Daniel Newman and Michael Diamond discuss Zendesk’s recent Q3 2022 earnings results and what they mean for the company moving forward.
Shelly Kramer

Five Big Bets for the Future of CX – The Six Five Summit Sessions

Five Big Bets for the Future of CX – The Six Five Summit Sessions
Shelly Kramer

Zendesk’s Intelligent Triage and Smart Assist Launches — Featuring Functionality Designed to Speed Customer Support Resolutions

Futurum’s Shelly Kramer covers Zendesk maximizing machine learning to improve the features of its platforms with customer sentiment and intent functionality with its newly launched Intelligent Triage and Smart Assist.
Daniel Newman

Zendesk Q2 Revenue Up 28% to $407M Just Before Going Private

Futurum analysts Daniel Newman and Todd R. Weiss share their insights on Zendesk Q2 revenue, which is up 28% to $407M just before going private, as the online customer service vendor prepares for its acquisition by the end of 2022.
Daniel Newman

Zendesk to Go Private in What Should Pan Out to be Its Best Route Forward

Futurum's principal analyst Daniel Newman breaks down what Zendesk's future may look like as it goes private.
Daniel Newman

Zendesk Fields Takeover Advances Amid Announcing Impressive Q4 Earnings

Futurum’s Daniel Newman dives into the recent news that Zendesk has rejected several takeover advances from private equity firms. He also offers insight on the recently announced Q4 and FY21 earnings.
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.