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Company: Zendesk

Enterprising Insights: Episode 6 – SaaS Pricing Trends
December 12, 2023

Enterprising Insights: Episode 6 – SaaS Pricing Trends

In this episode of Enterprising Insights, The Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue address SaaS pricing trends within the enterprise application market, and discuss the impact AI...
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October 18, 2023

Enterprising Insights

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Evaluating OpenText Aviator, Part 2: Leading AI Use Cases
October 16, 2023

Evaluating OpenText Aviator, Part 2: Leading AI Use Cases

Mark Beccue, Research Director at The Futurum Group, examines OpenText Aviator AI use cases....
Zendesk AI Enhances AI Tools for Bots and Agent-Driven Interactions
October 11, 2023

Zendesk AI Enhances AI Tools for Bots and Agent-Driven Interactions

Keith Kirkpatrick, Research Director at The Futurum Group, covers Zendesk’s generative AI announcements and discusses how the company’s focus on delivering intelligent automation helps customers quickly realize cost savings and...
Zendesk-Acquires-Workforce-Management-Software-Provider-Tymeshift
June 22, 2023

Zendesk Acquires Workforce Management Software Provider Tymeshift

Keith Kirkpatrick, Research Director at The Futurum Group covers Zendesk’s acquisition of Tymeshift, an AI-powered workforce management solution built exclusively for Zendesk customers, which enables the improved management of agent...
November 1, 2022

Zendesk Q3 Revenues Up 20% to $417M

Futurum analysts Daniel Newman and Michael Diamond discuss Zendesk’s recent Q3 2022 earnings results and what they mean for the company moving forward....
October 13, 2022

Five Big Bets for the Future of CX – The Six Five Summit Sessions

Five Big Bets for the Future of CX – The Six Five Summit Sessions...
September 27, 2022

Zendesk’s Intelligent Triage and Smart Assist Launches — Featuring Functionality Designed to Speed Customer Support Resolutions

Futurum’s Shelly Kramer covers Zendesk maximizing machine learning to improve the features of its platforms with customer sentiment and intent functionality with its newly launched Intelligent Triage and Smart Assist....
August 8, 2022

Zendesk Q2 Revenue Up 28% to $407M Just Before Going Private

Futurum analysts Daniel Newman and Todd R. Weiss share their insights on Zendesk Q2 revenue, which is up 28% to $407M just before going private, as the online customer service...
June 27, 2022

Zendesk to Go Private in What Should Pan Out to be Its Best Route Forward

Futurum's principal analyst Daniel Newman breaks down what Zendesk's future may look like as it goes private....
February 13, 2022

Zendesk Fields Takeover Advances Amid Announcing Impressive Q4 Earnings

Futurum’s Daniel Newman dives into the recent news that Zendesk has rejected several takeover advances from private equity firms. He also offers insight on the recently announced Q4 and FY21...

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