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Category: Personalization

Alex Gaw

Acquia Study: Marketers Changed Digital CX Strategies While the Pandemic Raged On

Report Also Surveys Personalization and Privacy Issues
Alex Gaw

New Report Indicates that Funnels Miss Customer Interactions and Distort Data

Journey Maps Is a New Solution from Heap to Address the Issue
Alex Gaw

Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

Broadened Platform Will Offer Restaurants an Expanded Portfolio of Solutions
Alex Gaw

Consumers Likely to Shop with Brands that Understand Them This Holiday Season

Inflation, Supply Chain Issues, and Transparency are Questions of Concern for Shoppers
Keith Kirkpatrick

The Power of Personalization in CX

Keith Kirkpatrick

Powering Excellent CX in the Utility Services Market

Keith Kirkpatrick

CX for Streaming Services

Sherril Hanson

Funding Trends in CX

Sherril Hanson

Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic

Keith Kirkpatrick

The Impact of BOPIS, BOSFS, and BORIS on Retail CX, and the Tech Needed to Effectively Deploy These Services

Keith Kirkpatrick

Deploying Tech to Ensure Good CX Amid a Travel & Hospitality Industry Labor Shortage

Daniel Newman

Experience 2030: Pulse Report — The Acceleration of Digital Engagement, Personalization and Trust

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