Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part...
According to many experts who attended the Cisco Virtual Event focused on the future of networking, there’s a lot to be excited when it comes to AI and automation....
This week’s episode of Futurum Tech Podcast we shared insights from our research report The State of Automation 2019: RPA, AI, and Intelligent Automation, done partnership with Automation Anywhere. We...
This week’s FTN podcast features a lively discussion around the topic of what the internet is worth to all of us (aka what value we assign to ‘free’), WeWork’s continued...
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