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Category: Enterprise Software, & Digital Workflows

Daniel Newman

We are Live! Talking Lumimar, Plus, Nikola, Microsoft, Marvell, Oracle, & MongoDB – The Six Five Webcast

We are LIVE! Talking Lumimar, Plus, Nikola, Microsoft, Marvell, Oracle, & MongoDB – a new episode of The Six Five Webcast with hosts Patrick Moorhead and Daniel Newman.
Steve Vonder Haar

Eye on Business Video Interview with Mike Newman, CEO, MediaPlatform

On this episode of Eye on Business Video, host Steve Vonder Haar, part of The Futurum Group Family of companies, visits with Mike Newman, Chief Executive Officer of MediaPlatform, to discuss how vendors specializing in enterprise streaming solutions can compete in an increasingly competitive market for technology vendors enabling one-to-many online video behind the corporate firewall.
Shelly Kramer

Salesforce Introduces Contact Center for Communications with Analytics, AI, and Automation Solutions for Service Providers

Futurum principal analyst Shelly Kramer takes a look at the new Salesforce Contact Center for Communications, announced a few weeks ago at MWC 2023 in Barcelona, and built specifically for communications service providers leveraging analytics, AI, and automation, with a view toward delivering faster, more efficient, more personalized experiences and service to customers.
Marc Benioff's Salesforce Fairy Tale is Crumbling Down Around Him
Daniel Newman

Marc Benioff’s Salesforce Fairy Tale is Crumbling Down Around Him

Salesforce Inc. has been a unique tech company, able to sell itself as a “family” that has higher ideals than just profit to its employees while generating near-universal praise from Wall Street as well.
Ron Westfall

Spectrum Enterprise Analyst Summit: Spectrum Enterprise Raises Profile and Game

Futurum’s Ron Westfall assesses why Spectrum Enterprise is delivering the network platform development, partnership development focus, and “Be Unreasonable” marketing strategy key to broadening its nationwide presence across new markets, further raising brand awareness, building a distinctive client experience, enhancing distribution channels, and rendering the network an invaluable asset throughout the digital ecosystem.
Daniel Newman

Value of Education in Tech

On this episode of the Futurum Tech Webcast – The Power of Tech Education Series, Principal Analyst Daniel Newman is joined by Eric Fusilero, Vice President of Global Enablement and Education at Splunk, to talk about the state of technology education and why it is pivotal to both organizational and end user success.
Shelly Kramer

eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity

Futurum principal analyst Shelly Kramer explores eGain’s Knowledge Base Hub integration with Microsoft Teams, designed to remove barriers to access information and knowledge throughout organizations. This is a move that should not only result in happier employees, but more productive ones, too — a big win all the way around.
How Businesses Can Support Remote and Hybrid Workers?
Shelly Kramer

How Businesses Can Support Remote and Hybrid Workers

The hybrid work model is here to stay. Futurum's principal analyst Shelly Kramer explores the shift to hybrid work and how organizations can best support their workforce.
Shelly Kramer

MWC 2023: Webex and Samsung Deliver Webex Meetings Enhancements on Samsung Galaxy S23 and Galaxy Z Fold 4

Futurum principal analyst Shelly Kramer covers news out of MWC 2023 from Webex and Samsung on Webex Meetings enhancements designed to make collaborating and communicating on mobile devices exponentially easier for users.
Salesforce launches Einstein GPT
Keith Kirkpatrick

Salesforce Announces Einstein GPT

Integration of OpenAI’s Generative AI Technology into Salesforce’s Private AI Models to Deliver AI-Generated Content
Gamification in contact centers
Sherril Hanson

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
Daniel Newman

The Six Five CXO with Micron and Qualcomm at Mobile World Congress 2023

On this episode of The Six Five – CXO, hosts Daniel Newman and Patrick Moorhead sit down with Micron’s Chris Moore, Vice President of Marketing, Mobile Business Unit, and Ziad Asghar, Vice President of Product Management for Qualcomm.
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