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Category: Enterprise Software, & Digital Workflows

Keith Kirkpatrick

Designing Virtual Agents and Chatbots for Better Customer Engagements

TalkDesk Conversation Expert Highlights Best Practices for Virtual Agent Design
Shelly Kramer

IBM and Stony Brook University Selected to Anchor the New York Climate Exchange by the City of New York

The Futurum Group’s Shelly Kramer examines the selection of both IBM and Stony Brook University by the City of New York to anchor the New York Climate Exchange, an institution for a new center for climate change and resiliency research on Governors Island.
Keith Kirkpatrick

Five9 Renaming CCaaS Solution; Highlights New Customer Case Studies

Vendor Seeks to Highlight Platform’s Full CX Capabilities, Beyond Just Live-Agent Customer Service
Webex AI product enhancements
Keith Kirkpatrick

Cisco Focuses on Speedy Implementation and Complexity Reduction to Win Customers

Banking Customers Turn to Fast and Flexible Solutions to Handle Agent Onboarding and Hybrid Work
Steven Dickens

BMC Updates Core Control-M Offering and Focuses on Expanding Orchestration Framework

The Futurum Group's Steven Dickens writes about the latest developments from BMC Software with the announcement of the latest version of the venerable Control-M solution. As enterprises look to streamline and optimize operations to reduce costs and improve their operational execution, workload scheduling and orchestration is an area where significant savings and improvements can be made. The latest version of BMC Control-M ushers in a plethora of new updates that will resonate with enterprise clients.
Shelly Kramer

Zoho Unveils Zoho Apps, a New Suite of Offerings Designed to Attract and Assist Entrepreneurs and Solopreneurs

The Futurum Group’s president and chief evangelist Shelly Kramer shares thoughts on announcements from Zoho focused on serving the small to midmarket customer with Zoho Apps, a suite of offerings designed to assist even in the early stages of business startup. Zoho Apps is designed to assist in myriad ways, but there are still some challenges ahead.
Keith Kirkpatrick

LivePerson Launches Generative AI Products and Tools

Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Clint Wheelock
Clint Wheelock

Your Secret Weapon for Customer Retention and Expansion

First Party Data and A CDP
Steven Dickens

GitLab and Google Cloud Partner to Expand AI-Assisted Capabilities with Customizable Models

The Futurum Group VP & Practice Lead Steven Dickens provides his take on the announcement from GitLab and Google Cloud to provide AI-assisted capabilities for software development, offering better collaboration and efficiency throughout the software development lifecycle — and explores why this step toward making DevOps more accessible to businesses is significant.
Steven Dickens

Google Cloud and Polygon Labs Join Forces to Accelerate Growth Across Polygon Protocols

The Futurum Group VP & Practice Leader Steven Dickens provides his take on the latest announcements from last week at Consensus 2023, where Google Cloud and Polygon Labs announced a multi-year strategic alliance that will make it easier for developers to build, launch, and grow Web3 and dApps.
Alex Gaw

New Acquisitions for Interact, Edenred, Nextiva, and Capillary; Funding for Savio

Acquired Companies Include Sideways 6, Gointegro, Simplify360, and Brierley+Partners
Alex Gaw

Tealium Unveils Consent Integrations for Integration with Market-Leading CMPs

Consent Integrations Ensures Privacy Preferences Are Respected
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