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Category: Enterprise Software & Digital Workflows

Zoom Rebrands Its AI Assistant to Zoom AI Companion
September 14, 2023

Zoom Rebrands Its AI Assistant to Zoom AI Companion

Craig Durr, Research Director at The Futurum Group, provides an in-depth analysis of Zoom's latest offering—AI Companion—and examines its features, data privacy approach, and competitive stance in offering the assistant...
Craig Durr
Salesforce Einstein 1 Platform Provides Native AI Integration
September 14, 2023

Salesforce Einstein 1 Platform Provides Native AI Integration

Mark Beccue, Research Director at The Futurum Group, examines the Salesforce Einstein 1 Platform, which provides native AI integration, and looks at how this innovation will affect the market....
CX Research From Zoho, SAP Emarsys, and Verint
September 13, 2023

CX Research From Zoho, SAP Emarsys, and Verint

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research reports and survey findings from Zoho, SAP Emarsys, and Verint in collaboration with...
Microsoft Bows to EU: Unbundles Teams and Enhances Interoperability
September 13, 2023

Microsoft Bows to EU: Unbundles Teams and Enhances Interoperability

Craig Durr, Research Director at The Futurum Group, analyzes Microsoft’s strategic move to unbundle Teams from its Office suites in response to regulatory pressures from the European Commission....
Craig Durr
Intuit Assist Brings Generative AI to Consumers and SMB Customers
September 13, 2023

Intuit Assist Brings Generative AI to Consumers and SMB Customers

Keith Kirkpatrick, Research Director at The Futurum Group, covers Intuit’s announcement of Intuit Assist for consumer and SMB users, and discusses how Intuit’s GenOS strategy will help the company embed...
September 13, 2023

Zoom Rebrands Zoom IQ for Sales as Zoom Revenue Accelerator

Keith Kirkpatrick, Research Director at The Futurum Group, covers Zoom’s rebrand of IQ for Sales as Zoom Revenue Accelerator, and discusses why the fall launch of new sales support features...
Qualcomm IAA Announcements - AWS-BMW Tie up
September 12, 2023

Qualcomm IAA Announcements; AWS-BMW Tie up

The Six Five Team discusses some announcements from Qualcomm at IAA Mobility in Munich, and the AWS-BMW tie up....
TTEC Launches Two AI Solutions
September 12, 2023

TTEC Launches Two AI Solutions

Sherril Hanson, Senior Analyst at The Futurum Group, looks at two new announcements coming from TTEC, both centered around supporting contact centers as the move forward with layering in artificial...
September 12, 2023

Genesys and Salesforce Partnership Brings Together CCaaS and CRM

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into the new partnership between Salesforce and Genesys that combines CCaaS and CRM....
IFS to Acquire Falkonry, a Provider of AI-Based Anomaly Detection Tech
September 11, 2023

IFS to Acquire Falkonry, a Provider of AI-Based Anomaly Detection Tech

Keith Kirkpatrick, Research Director at The Futurum Group, covers IFS’ acquisition of Falkonry and discusses how Falkonry’s anomaly detection technology can be utilized across a wide range of industrial use...
Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings
September 11, 2023

Microsoft Releases Cloud IntelliFrame to Improve Hybrid Meetings

Craig Durr, Research Director at The Futurum Group, delves into Microsoft's latest advancements in intelligent cameras and IntelliFrame technology, exploring how they enhance hybrid meeting experiences in Teams Rooms....
Craig Durr

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