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Category: Enterprise Software & Digital Workflows

OpenText and Google Cloud to Deliver AI, Modernization Solutions
September 8, 2023

OpenText and Google Cloud to Deliver AI, Modernization Solutions

Keith Kirkpatrick, Research Director at The Futurum Group, covers the expansion of the partnership between OpenText and Google, and how the introduction of new AI-driven use cases will benefit enterprises....
8x8 Adds Voice to AI Self-Service Capabilities
September 8, 2023

8×8 Adds Voice to AI Self-Service Capabilities

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into 8x8’s addition of voice to its Intelligent Customer Assistant, using conversational AI to offer customers another avenue for...
Intel Foundry Services Links with Tower Semiconductor for Mutual Growth
September 8, 2023

Intel Foundry Services Links with Tower Semiconductor for Mutual Growth

The Futurum Group’s Daniel Newman and Olivier Blanchard break down the news surrounding Intel Foundry Services’ partnership with Tower Semiconductor, offering insight into how this move could impact semiconductor production....
Microsoft Mesh for Teams Unveils New Immersive Experiences
September 8, 2023

Microsoft Mesh for Teams Unveils New Immersive Experiences

Craig Durr, Research Director at The Futurum Group, examines the new Microsoft Mesh for Teams feature updates announced at Microsoft’s Build 2023 event including avatars, immersive experiences and custom development....
OpenAI ChatGPT Enterprise: A Tall Order
September 7, 2023

OpenAI ChatGPT Enterprise: A Tall Order

Mark Beccue, Research Director at The Futurum Group, examines OpenAI ChatGPT Enterprise and discusses how such an innovation will impact the market....
Verizon's Decision to Sunset BlueJeans: A Strategic Shift
September 7, 2023

Verizon’s Decision to Sunset BlueJeans: A Strategic Shift

Craig Durr, Research Director at The Futurum Group, explores the reasons behind Verizon's decision to discontinue BlueJeans, its implications on the UCaaS market, and what it means for Verizon's strategy...
CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage
September 7, 2023

CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
IBM, Salesforce Collaborate to Accelerate Generative AI Adoption
September 6, 2023

IBM, Salesforce Collaborate to Accelerate Generative AI Adoption

Keith Kirkpatrick, Research Director at The Futurum Group covers the partnership announcement between IBM Consulting and Salesforce, and discusses how it should help customers deploy AI efficiently and responsibly....
Salesforce's Connected Shopper Report- Digital, Physical & Service Crucial
September 5, 2023

Salesforce’s Connected Shopper Report: Digital, Physical & Service Crucial

Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on recent research from Salesforce that addresses digital channels, how the physical store experience matters, and the importance of...
Salesforce Q2 FY 2024 Reaches $8.6 Billion, Driven by Data Cloud
September 5, 2023

Salesforce Q2 FY 2024 Reaches $8.6 Billion, Driven by Data Cloud

Daniel Newman, CEO and Chief Analyst at The Futurum Group, and Keith Kirkpatrick, Research Director at The Futurum Group, cover Salesforce’s Q2 2024 earnings, and discuss why the company is...

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