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Category: Enterprise Software, & Digital Workflows

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
Alex Gaw

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Partners Include Globe Telecom, Sunbelt Rentals, Voodoo Doughnut, Marelli, and Ascensos
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio.
RingCentral Introduces Intelligent Contact Center Solution RingCX
Sherril Hanson

RingCentral Introduces Intelligent Contact Center Solution RingCX

RingCX Will Combine RingCentral’s AI Functionalities, Its Unified Communications Capabilities, and Omnichannel Contact Center
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX.
Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ
Olivier Blanchard
Olivier Blanchard

Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ

Cadillac’s decision to build the 2025 Cadillac Escalade IQ around Qualcomm’s Snapdragon Digital Chassis points to a key platform advantage
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the significance of Cadillac’s decision to build the 2025 Cadillac Escalade IQ around Qualcomm’s Snapdragon Digital Chassis, and what it means for the premium EV market.
Global Telco AI Alliance and SK Telecom’s Anthropic Investment
Mark Beccue

Global Telco AI Alliance and SK Telecom’s Anthropic Investment

What Is the Potential Impact for Telcos?
Mark Beccue, Research Director at The Futurum Group, examines the implications of SK Telecom’s investment in LLM provider Anthropic, in addition to its announcement together with other partners about the formation of the Telco AI Alliance.
Talking Open Source: Why a Software Bill of Materials Is Business-Critical
tweiss@futurumresearch.com

Talking Open Source: Why a Software Bill of Materials Is Business-Critical

A Software Bill of Materials Can Dramatically Boost Enterprise IT Security
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights after talking with Red Hat security expert Vincent Danen at Open Source Summit 2023 about maintaining a Software Bill of Materials for critical applications they are using.
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
Keith Kirkpatrick

ADP Announces Acquisition of Low-Code Automation Tool Provider Sora

Data Integration Tool Will Unify HR and IT Systems and Data, Simplifying Complex HR Workflows via Automation
Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the benefit of automating workflows in HR.
Cisco Enhances Its Extended Detection and Response Ransomware Solution
Keith Kirkpatrick

Cisco Enhances Its Extended Detection and Response Ransomware Solution

New Version Incorporates Recovery Capabilities via a Cohesity Integration
Keith Kirkpatrick, Research Director at The Futurum Group covers Cisco’s XDR solution’s integrations of Cohesity DataProtect and DataHawk to identify and respond to ransomware attacks, and discusses the vulnerabilities of hybrid work environments.
Salesforce Bring Your Own Model
Daniel Newman

Salesforce Bring Your Own Model

The Six Five team discusses Salesforce's BYOM or "Bring Your Own Model" approach with the announcement of Einstein Studio.
Qualcomm Wins First All-Electric Cadillac SUV Design
Daniel Newman

Qualcomm Wins First All-Electric Cadillac SUV Design

The Six Five team discusses Qualcomm's wins of the first all-electric Cadillac SUV design.
Zoom AI ToS Dust-up
Daniel Newman

Zoom AI ToS Dust-up

The Six Five team discusses the recent Zoom AI Terms of Service dust-up.
Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY
Daniel Newman & Sherril Hanson

Solid Q2 2023 Results for Twilio With 10% Total Revenue Growth YoY

Twilio Surpasses Revenue and Profit Targets as the Company Continues its Focus on Efficient Growth
Daniel Newman and Sherril Hanson of The Futurum Group break down Twilio’s Q2 2023 earnings, which saw the company surpassing both revenue and profit targets.
Glassbox Helps Tell the “Why” in User Behavior
Sherril Hanson

Glassbox Helps Tell the “Why” in User Behavior

Tying Together Data and the Customer Journey To Find the Pain Points
Sherril Hanson, Senior Analyst at The Futurum Group talks with Glassbox CMO Asim Zaheer and offers a view into how customer journey mapping and analysis helps get to the “why” in digital user behavior.
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