Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into the recently closed acquisition of omnichannel cloud contact center solutions maker LiveVox by NICE....
Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences....
Sherril Hanson, Senior Analyst at The Futurum Group, takes a look at Talkdesk’s new contact center vertical solution for higher education, Talkdesk Education Smart Service....
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the top tech trends for 2024, the Apple Watch import ban, Salesforce World Tour 2023,...
In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Principal Analyst, CX, to discuss industry...
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its...
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Verint’s Analyst Days event, including information shared about the company’s growing number of specialized bots....
Craig Durr, Research Director at The Futurum Group, describes the Vyopta-Zoom integration as a significant advancement in real-time analytics and user experience in digital collaboration....
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity....
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