Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about the move by Amazon to provide free AI skills training to 2 million workers by 2025 as...
In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the...
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on a joint solution from Hammerspace and Vcinity that was on display at SC23....
In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact...
On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Rob Thomas, SVP IBM Software and CCO and Dr. Dario Gil, SVP and...
Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s AI Readiness Index and delves into the factors that organizations must address prior to rolling out generative AI platforms, tools,...
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick covers tech stack sprawl, its causes and risk to the enterprise, and offerings from vendors to reduce or...
Mark Beccue, Research Director at The Futurum Group, examines HPE’s investment in Aleph Alpha LLM to fuel on-premises AI strategy across enterprise markets....
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s latest generative AI enhancements, including Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management....
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as Teradata AI Unlimited serverless analytics are coming to Microsoft Fabric and the Microsoft OneLake unified, multi-cloud data...
The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their thoughts on Microsoft’s Copilot for Service, which provides information and guidance to agents when and where they need it, and...
Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as Zoom revenue is up 3.2% to $1.4 billion in Q3, beating estimates as the video...
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