Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into ActionIQ’s CXAI, a new solution that brings together generative AI data and content to support CX, marketing and...
Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language...
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the earnings results for IBM, Intel, SAP, and ServiceNow, Intel IFS and UMC collaboration, and...
Sherril Hanson, Senior Analyst at The Futurum Group, discusses new and enhanced capabilities to the Sprinklr Service suite, a suite of solutions that has seen a fast pace of new...
Keith Kirkpatrick, Research Director with The Futurum Group, covers Pegasystems’ announcement of its GenAI Knowledge Buddy, which can be deployed across a range of customer and employee use cases to...
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s retailer-focused generative AI and data announcements, and discusses the key aspect that retailers will need to address to take full...
The Futurum Group’s Paul Nashawaty explores how Harness aims to solidify its position as a leading CI/CD platform at this year’s Chaos Carnival, enhancing its user-friendly interface with advanced features...
Sherril Hanson, Senior Analyst of The Futurum Group, looks at 8x8’s new AI-driven XCaaS enhancements, which support a better user experience, provide efficiencies to agents and supervisors, and leverage integrations....
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q4 and FY 2023 earnings and discuss how the company has successfully leveraged generative AI to drive revenue growth....
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on the proposed acquisition of Radarr Technologies by Genesys which will bring social and digital listening and analytics into...
Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses the highlights from the National Retail Federation’s 2024 Big Show, and discusses the challenges retailers and vendors will face...
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SAP’s Q4 and FY 2023 earnings and discuss the impact of the company’s planned restructuring....
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