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Category: Enterprise Software & Digital Workflows

January 27, 2022

FedEx and Microsoft Team Up on New Cross-Platform Logistics Solution for e-Commerce

Futurum’s lead analyst Shelly Kramer explores FedEx and Microsoft’s latest announcement: a new cross-platform logistics solution for e-commerce. She also offers insight on how this logistics-as-a-service offering will change the...
January 26, 2022

OneNeck IT Solutions Achieves Cisco Customer Experience (CX) Specialization

January 25, 2022

Luminar and Mercedes-Benz Team Up

January 21, 2022

Customer-Facing Workers in UK Are Burned Out

January 21, 2022

How HR Tech Solutions are Fueling a Hybrid Workplace and Tech-Enabled Workforce – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast, Interview Series, Futurum’s Shelly Kramer is joined by HRIZONS President and CEO for a discussion about HR Tech and the role it...
January 17, 2022

Tealium Report: Customer Data Platforms Now Indispensable to Business

January 13, 2022

CX in Gaming: Personalization and Customer Relationship Management

January 6, 2022

Insightly Leadership Team Offers CX Advice for Businesses to Succeed in 2022

December 29, 2021

Using Social Media to Improve CX

December 28, 2021

NICE Features New AI-Powered Robotic Process Automation

December 27, 2021

Intel and Dell Partner with American Association of Community Colleges on Furthering AI Education

Futurum’s Shelly Kramer covers the partnership between Intel and Dell and the American Association of Community Colleges to enhance artificial intelligence (AI) education in community and technical colleges in all...
December 23, 2021

ChurnZero to Set Up a New Office in Amsterdam

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