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Category: Enterprise Software & Digital Workflows

March 17, 2022

Lenovo Announces New Additions to its ThinkPad Business Portfolio with Hybrid Work and Productivity in Mind

Futurum analyst Michael Diamond discusses Lenovo’s recent ThinkPad business updates portfolio aimed at the hybrid workforce with increased flexibility, processing power, and price points designed to suit a variety of...
customer wins and case studies
March 17, 2022

Customer Wins for Sprinklr, goHappy, Algolia, Veeva, and ActiveCampaign

March 16, 2022

Samsung and Orange Expand Partnership, Focus on Sustainability, Extended Product Lifecycle, and Improved Customer Experience

Futurum analyst Michael Diamond discusses the partnership between Samsung and Orange, its focus on sustainability and improved customer experiences, as well as its implications for the rest of the IT...
March 15, 2022

Kyndryl and Cloudera Announce a New Global Partnership to Improve Customer Data Transformation Projects

Futurum’s Shelly Kramer explores the Kyndryl-Cloudera partnership news, providing insight on what it means for customers and the market....
March 14, 2022

ServiceNow Announces Lightstep Incident Response for More Efficient Incident Resolution

Futurum’s Shelly Kramer provides insights on ServiceNow’s Lightstep Incident Response application, a new offering that will make it easier for developers and site reliability engineers to handle incidents across the...
corporate fake news
March 14, 2022

Managing Corporate and CX Disinformation

March 11, 2022

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg

Making Markets EP29: Zoom Continues to Grow and Delight Despite Market Gyrations – With CFO Kelly Steckelberg. A new Making Markets episode with Daniel Newman....
cross channel cx funding
March 11, 2022

Insider, Cross-Channel CX Platform Provider, Earns Unicorn Status

March 11, 2022

Qualcomm, BMW, and Arriver Announce Partnership on Advanced Driving Systems

Futurum’s principal analyst Daniel Newman discusses the expanded partnership between Qualcomm, BMW, and Arriver, focusing on how this partnership will help Qualcomm further its automotive strategy and ambitions....
March 9, 2022

Mitel Announces Subscription-Based Models for All Flagship Platforms

Futurum’s principal analyst Shelly Kramer explores Mitel’s move to subscription-based models for its flagship platforms. She explores the implications of the move for both customers and for Mitel’s bottom line...
collaborative web browsing
March 8, 2022

Using Co-Browsing to Improve Customer Experiences

CX research reports
March 7, 2022

New Research from SugarCRM, Eagle Hill, Adobe, Blueshift, and Qualtrics

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