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Category: Enterprise Software & Digital Workflows

June 2, 2022

Salesforce Q1 2023 Revenue Up 24% YoY as Subscriptions Gain

Futurum Research analysts Daniel Newman and Todd R. Weiss dive into the latest Salesforce Q1 2023 earnings numbers, revealing the story behind the company’s 24 percent Q1 revenue growth and...
June 1, 2022

Lenovo’s Smartphone Strategy is Paying Dividends to its Intelligent Devices Group

Futurum analyst Michael Diamond looks at how Lenovo’s smartphone strategy is paying off for the firm as it isolates the 5G segment, coupled with what he sees in the future...
June 1, 2022

HP’s New Spectre and Envy Notebooks Are Making Life Easier for Hybrid Workers and Prosumers

Futurum analyst Michael Diamond takes a look at HP’s new Spectre and Envy notebooks, which feature 2-in-1 and clamshell form factors that offer hybrid or remote workers a more seamless...
May 31, 2022

ServiceNow Knowledge 2022 Update: ServiceNow’s Workplace Indoor Mapping is Wayfinding Tech Designed to Improve the Hybrid Work Employee Experience

Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This...
CX mergers, acquisitions, funding
May 30, 2022

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Customer experience research studies
May 26, 2022

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

May 25, 2022

T-Mobile Enlists Key 5G Partners to Take 5G Private Wireless to the Next Level with 5G ANS

Futurum’s Ron Westfall examines how T-Mobile’s Advanced Network Solutions (ANS) launch benefits from its collaboration with Dell, Ericsson, and Nokia in delivering public network, hybrid mobile network, and private network...
May 24, 2022

Kyndryl and NetApp Global Alliance Aims to Fast-Track Cloud Transformation, Data Insights

Futurum principal analyst Shelly Kramer explores the emerging partnership between Kyndryl and NetApp, the latest in a string of partnerships for Kyndryl that expand its portfolio of cloud transformation solutions,...
May 23, 2022

The Impact of Vocal Tones on Persuasiveness

Oracle customer experience
May 20, 2022

Oracle Adds Customer Data Platform Functionality to Oracle Service

May 19, 2022

Cisco Q3 Revenue Hits $12.8B, Flat Year-over-Year, While Non-GAAP EPS Up 5%, as Financial Impacts Arrive Due to Covid-19 Lockdowns in China and the War in Ukraine

Futurum analysts Daniel Newman and Todd R. Weiss examine Cisco’s Q3 results, with revenue hitting $12.8B, which was flat year-over-year, as financial impacts arrive due to Covid-19 lockdowns in China...

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