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Category: Enterprise Software & Digital Workflows

Reimagining the Sales Process — Are You Ready_
June 17, 2022

Reimagining the Sales Process — Are You Ready?

Futurum’s principal analyst Daniel Newman explores a recent pulse study, conducted in partnership with Microsoft, developed to capture the feelings around current CRM tools. Newman offers insight into the findings...
Customer experience research studies
June 16, 2022

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

June 16, 2022

Sales Teams Need a Transformation, Microsoft is Ready to Deliver

In our latest research brief, Sales Teams Need a Transformation, Microsoft is Ready to Deliver, done in partnership with Microsoft, we analyze the current sales environment and look at what...
June 15, 2022

Poly Raises the Bar with its new Poly Studio R30 Video Bar Targeted at Small Meeting Spaces

Futurum analyst Michael Diamond evaluates Poly’s new Poly Studio R30, designed for organizations needing higher-quality solutions for hybrid workers leveraging huddle rooms....
Consumer emotion and sentiment
June 14, 2022

Developing Deeper Emotional Connections with Customers

June 13, 2022

Customer Insights & Feedback

Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

Zoom and Genesys partnership
June 9, 2022

Zoom and Genesys Expand Partnership with New CX Offering

June 8, 2022

Poly’s FY Q4 2022 Earnings Reflect a Slight Headwind but Brace for Market Share Gains with Hybrid Workers and Commercial Offices in the Future

Futurum analysts Daniel Newman and Michael Diamond examine Poly’s most recent Fiscal Q4 2022 earnings and shed light on how the combined Poly and HP entity is positioned for growth...
June 7, 2022

Microsoft Introduces its Updated Budget-Friendly Surface Laptop Go 2

Futurum analyst Michael Diamond discusses Microsoft’s recent Surface PC, the Surface Laptop Go 2, which is a budget-friendly notebook aimed at businesses and consumers wanting a notebook with great functionality...
Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

June 3, 2022

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and...

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