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Category: Enterprise Software & Digital Workflows

Building a CX Team for Success
August 31, 2022

Building a CX Team for Success

August 31, 2022

Zoom Earnings, Perspectives Analyst Event

The Six Five team dives into the latest Zoom Earnings and their recent Perspectives Analyst Event....
August 30, 2022

Salesforce Q2 2023 Revenues up 22% YoY

Futurum’s Daniel Newman and Michael Diamond cover Salesforce’s Q2 2023 earnings results and how the cloud-based CRM category remains a strategic priority for organizations that view customer centricity and organizational...
August 30, 2022

Nokia and Google Smartly Advance 4G/5G Network Slicing

Futurum’s Ron Westfall assesses why the Nokia Google collaboration to deliver network slicing capabilities to Android 13 devices, such as Google Pixel 6 (Pro), can provide the network slicing innovations...
August 29, 2022

Delivering Meeting Equality for the Workplace of the Future

In our latest white paper, Delivering Meeting Equality for the Workplace of the Future, done in partnership with Poly, we analyze the current office environment, how organizations are shifting their...
Customer experience research studies and surveys
August 29, 2022

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

August 26, 2022

Zoom Earnings Hit $1.09B in Q2, Up 8% YoY from Q2 2021

Futurum analysts Daniel Newman, Shelly Kramer, and Todd R. Weiss share their insights as Zoom earnings hit $1.09B in Q2, up 8 % YoY from Q2 2021 as the video...
August 24, 2022

Cisco Q4 2022 and FY 2022: Delivering Business Momentum and Beating Expectations

Futurum’s Daniel Newman and Ron Westfall examine Cisco’s Q4 2022 and FY 2022 results and why they see the Q4 results as impressive since Cisco beat on both top and...
Customer Experience Technology Guide
August 22, 2022

Demystifying the CX Technology Stack

Supporting live agents telecommunications
August 18, 2022

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers
August 17, 2022

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers

Futurum principal analyst Shelly Kramer explores the importance of customer lifecycle management and why it’s a game-changer not only for UC vendors, but for their customers as well. And it...
August 17, 2022

Latest Enhancements to Zoom IQ for Sales Give Sales Teams the Intelligence They Need to Close Deals

Futurum principal analyst Shelly Kramer takes a look at the recent enhancements to Zoom IQ for Sales, which gives sales teams valuable intelligence from video conferencing along with their sales...

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