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Category: Enterprise Software, & Digital Workflows

Shelly Kramer

Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group

Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging technology to drive innovation as well as making a better experience for all, improving communication and logistics for fans, players, and sponsors. This bodes well in myriad ways, both for the European Tour group as well as for the opportunities this might present for Five9 in the future.
Daniel Newman

A Hybrid Workforce in Transition: Exploring Microsoft’s 2022 Work Trends Index – Futurum Tech Webcast Interview Series

In this new episode of the Futurum Tech Podcast – Interview Series, Futurum’s principal analyst Daniel Newman talks with Microsoft’ Nicole Herskowitz about the findings from the 2022 Work Trends Index.
cloud contact center as a service
Alex Gaw

Google Launches Cloud Contact Center AI Platform

Expanding From Former Suite of Services, Platform Features AI, Scalability, and CRM Integration
The Rise Of The Customer Engagement Platform
Clint Wheelock
Clint Wheelock

Amdocs Customer Engagement Solution Profile

Clint Wheelock
Clint Wheelock

Customer Centric Calls for a Care-Centric Approach

Clint Wheelock
Clint Wheelock

Give the Customer Service Agents Wings

Daniel Newman

HP Acquires Poly for $3.3 Billion

HP announced it is acquiring Poly for $3.3 billion. Futurum’s Daniel Newman explores the details of the deal and offers insight into how it will impact both companies and the market.
omnichannel customer engagement
Keith Kirkpatrick

Omnichannel Customer Engagement

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of Omnichannel Engagement Strategies and Software
CX for contact centers
Clint Wheelock
Clint Wheelock

CX for Contact Centers

Case Studies, Market Drivers and Barriers, and Market Sizing and Forecasts Focused on the Adoption of CX Platforms and Applications in Contact Centers
Shelly Kramer

Shure Announces Intellimix® Room for Microsoft Teams Rooms Expanded Certification

Futurum’s Shelly Kramer explores Shure’s expanded certification for its Intellimix Room for Microsoft Teams Rooms. The applicable use cases for the Intellimix Room are in instances where the Shure Microflex® Ecosystem is leveraged jointly with video conferencing products from Lenovo, Poly, Logitech, and Crestron. Kramer offers insight on the role that user experience is placing in selection of video conferencing and collaboration solutions and key themes coming out of Enterprise Connect 2022.
mdiamond@futurumresearch.com

Microsoft Surface Hub 2 Launches — the Company’s First AI-powered Smart Camera Designed to Improve the Collaboration Experience

Futurum analyst Michael Diamond discusses the launch of Microsoft’s new AI-infused smart camera, the Microsoft Surface Hub 2, designed for better collaboration experiences.
contact center agent training
Keith Kirkpatrick

Methods for Improving Agent Training

Customers Assessing Their Experiences Still Give the Most Weight to Their Interactions with Human Agents
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