Category: Enterprise Software, & Digital Workflows

May 10, 2022

Alex Gaw

Industry News

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts

Digital Leadership & CIO, Enterprise Software, & Digital Workflows

May 10, 2022

Alex Gaw

Industry News

Salesforce Launches CRM Analytics With New Features

Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows

AI Platforms, Data Intelligence, Analytics, & Infrastructure, Enterprise Software, & Digital Workflows

May 9, 2022

Keith Kirkpatrick

Industry News

Providing Better CX for Seniors

Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes

Enterprise Software, & Digital Workflows, Intelligent Devices

May 6, 2022

Steven Dickens

Market Coverage

VMware Extends Wipro and Atos Partnership

Futurum analyst Steven Dickens provides his take on the recently announced partnership extensions between VMware, Wipro and Atos. As Kubernetes deployments start to happen at scale, Global System Integrators are flocking to form relationships with VMware so they can be skilled in the latest technologies.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows, Semiconductors, Supply Chain, & Emerging Tech

May 5, 2022

Daniel Newman

Market Coverage

Twilio Q1 2022 Revenue Jumps 48% to $875.4M as the Customer Engagement Platform Vendor Also Grows Active Customer Accounts to 268K, Up 14% from 2021

Futurum analysts Daniel Newman and Todd R. Weiss examine Twilio’s Q1 2022 earnings, which saw revenue jump by 48% to $875.4M as the customer engagement platform vendor also boosted its active customer accounts to 268K, up 14% from 2021, in a fierce and crowded marketplace.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows

May 4, 2022

Alex Gaw

Industry News

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim

Enterprise Software, & Digital Workflows

May 4, 2022

Ron Westfall

Video Research Note

Mavenir and Aspire Technology Aspire to Advance Open RAN Market Availability

Ron Westfall and Shelly Kramer examine the collaboration between Mavenir and Aspire Technology to accelerate the market availability of O-RAN split 7:2 compliant RRUs using Aspire’s Open Network Labs in Europe.

Enterprise Software, & Digital Workflows

May 3, 2022

Shelly Kramer

Market Coverage

Formula 1 Crypto Partnership Between McLaren Racing and OKX Unites Global Brands

Futurum’s principal analyst Shelly Kramer responds to the newly announced multi-year partnership between global brands McLaren Racing and OKX crypto exchange, a Formula 1 crypto partnership with high potential to create intriguing innovations — especially in the esports arena.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows

May 3, 2022

mdiamond@futurumresearch.com

Market Coverage

New Poly Sync 10 Speakerphone Brings All-in-One Functionality to Employees Making the Transition to Hybrid Work and Needing Improved Collaboration Features

Futurum analyst Michael Diamond looks at the latest Poly Sync 10 all-in-one speakerphone and explains how it bridges the needs of work-from-home employees who are transitioning to hybrid work while seeking improved collaboration features.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows, Hybrid Cloud, Infrastructure, and Operations

April 29, 2022

tweiss@futurumresearch.com

Market Coverage

Five9 Q1 Revenue Rises to $182.8M, a 33% Increase YoY, Setting Another New Five9 Revenue Record as the Contact Center Services Vendor Sees Continued Growth

Futurum analysts Todd R. Weiss and Shelly Kramer examine the latest Five9 Q1 revenue numbers, which saw revenue rise by 33 percent to $182.8 million from $137.9 million a year ago as the cloud-based contact center services vendor continues in growth mode, including a focus on the enterprise customer. This, combined with positive momentum for born on cloud CX/CC solutions that offer flexibility and extensibility not found with legacy solutions bodes well for Five9.

Digital Leadership & CIO, Enterprise Software, & Digital Workflows, Intelligent Devices

April 29, 2022

tweiss@futurumresearch.com

Market Coverage

ServiceNow Q1 Total Revenue of $1.76B Up 29% YoY, Subscription Revenue of $1.67B Up 29% YoY, as ServiceNow Beats Analyst Revenue and EPS Estimates

Futurum analysts Todd R. Weiss and Daniel Newman dive into ServiceNow Q1 financials, which saw ServiceNow’s total revenue rise to $1.76B, up 29 percent YoY, and subscription revenue rise to $1.67B, up 29 percent YoY, as the workflow automation platform vendor beat analyst revenue and EPS estimates for the quarter.