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Category: Enterprise Software & Digital Workflows

December 5, 2022

Yamaha CS-500 and CS-800 Video Collaboration Solutions Announced, a Timely Offering Targeting the Hybrid Work Market

Daniel Root, senior analyst with Wainhouse, part of The Futurum Group family of companies, covers the news of the recently announced Yamaha CS-500 and CS-800 collaboration solutions and what this...
December 5, 2022

Lumen Sells EMEA Assets to Colt for $1.8B — The Driver Behind That Move and a Look at What’s Ahead for the Company Now

Sean Spradling, senior analyst with Wainhouse Research, part of The Futurum Group family of companies, covers news of Lumen’s sale of the company’s EMEA assets to Colt for 1.8 billion,...
Contact Center announcements
December 2, 2022

Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom

Aligning CX with product-led growth strategies
December 2, 2022

Aligning CX with Product-Led Growth Strategies

December 2, 2022

Cisco Extends Webex Go, its Native Mobile Calling Capability, to the UK

Wainhouse principal analyst Marc Beattie, part of The Futurum Group family of companies, covers Cisco’s extension of Webex Go, its native mobile calling capability, to the U.K., and shares thoughts...
Marc Beattie
December 1, 2022

HP Completes the Integration of Poly — a Look at What’s Ahead

Futurum analyst Michael Diamond discusses the recent HP and Poly merger and how he expects the combined organization to progress in the future....
December 1, 2022

Owl Labs Raises $25 million in Series C Funding Led by HP Tech Ventures

Daniel Root, senior analyst with Wainhouse, part of The Futurum Group family of companies, covers the news of Owl Labs recently announced Series C funding and how the company is...
December 1, 2022

Roam Raises $30M and Enters Beta to Push the Future of Work Forward

Sean Spradling, senior analyst at Wainhouse, part of The Futurum Group of companies, covers news of Roam, a new entrant in the virtual headquarters segment of workplace communications, closing their...
Saying no to customers
December 1, 2022

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

November 30, 2022

Zoom Revenue Up 5% to $1.10B in Q3 as Enterprise Sales Grow

Futurum analyst Todd R. Weiss shares his insights on Zoom revenue heading up 5% to $1.10B in Q3 as enterprise sales grow again for the web conferencing and cloud contact...
Airline automated customer support
November 29, 2022

Frontier Airlines Eliminates Live Agent Customer Support

November 28, 2022

Crestron Announces the AirMedia AM-3000 for Digital Signage and Wireless Presentation

Daniel Root, Senior Analyst with Wainhouse, part of The Futurum Group family of companies, covers the news of Crestron’s newest AirMedia wireless casting and digital signage solution, the AM-3000, and...

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