Category: Enterprise Software & Digital Workflows

Acknowledging the Impact of Agent Experience on Customer Experience
November 29, 2023

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the...
Hammerspace and Vcinity Join Forces
November 29, 2023

Hammerspace and Vcinity Join Forces

Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on a joint solution from Hammerspace and Vcinity that was on display at SC23....
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
November 29, 2023

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact...
The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr Dario Gil
November 28, 2023

The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr. Dario Gil

On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Rob Thomas, SVP IBM Software and CCO and Dr. Dario Gil, SVP and...
Cisco Study Finds Only 14% of Global Organizations Are AI-Ready
November 27, 2023

Cisco Study Finds Only 14% of Global Organizations Are AI-Ready

Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s AI Readiness Index and delves into the factors that organizations must address prior to rolling out generative AI platforms, tools,...
Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security - Enterprising Insights, Episode 5
November 22, 2023

Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security – Enterprising Insights, Episode 5

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick covers tech stack sprawl, its causes and risk to the enterprise, and offerings from vendors to reduce or...
HPE Invests in LLM Aleph Alpha to Fuel On-Premises AI Strategy
November 22, 2023

HPE Invests in LLM Aleph Alpha to Fuel On-Premises AI Strategy

Mark Beccue, Research Director at The Futurum Group, examines HPE’s investment in Aleph Alpha LLM to fuel on-premises AI strategy across enterprise markets....
ServiceNow Launches Expansion to Now Assist Generative AI Offerings
November 22, 2023

ServiceNow Launches Expansion to Now Assist Generative AI Offerings

Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s latest generative AI enhancements, including Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management....
Teradata AI Unlimited Serverless Analytics Coming to Microsoft Fabric
November 22, 2023

Teradata AI Unlimited Serverless Analytics Coming to Microsoft Fabric

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as Teradata AI Unlimited serverless analytics are coming to Microsoft Fabric and the Microsoft OneLake unified, multi-cloud data...
Copilot for Service Introduced by Microsoft
November 22, 2023

Copilot for Service Introduced by Microsoft

The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their thoughts on Microsoft’s Copilot for Service, which provides information and guidance to agents when and where they need it, and...
Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates
November 22, 2023

Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates

Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as Zoom revenue is up 3.2% to $1.4 billion in Q3, beating estimates as the video...
The Low-Code/No-Code Development Platform Market
November 21, 2023

Market Insight Report: The Low-Code/No-Code Development Platform Market

In our latest Market Insight Report, The Low-Code/No-Code Development Platform Market, we detail the top low-code/no-code development market drivers, discuss the core capabilities that should be embedded in any low-code...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.