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Category: Employee Experience

RingCentral Introduces Intelligent Contact Center Solution RingCX
Sherril Hanson

RingCentral Introduces Intelligent Contact Center Solution RingCX

RingCX Will Combine RingCentral’s AI Functionalities, Its Unified Communications Capabilities, and Omnichannel Contact Center
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX.
Microsoft Brings Next-Generation AI To Frontline Workers
Sherril Hanson

Microsoft Brings Next-Generation AI To Frontline Workers

Copilot in Dynamics 365 Field Service Will Support Efficiencies and Improved Experience
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on Microsoft’s introduction of Copilot in Dynamics 365 Field Service, which will bring next-generation artificial intelligence to frontline workers.
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
Keith Kirkpatrick

ADP Announces Acquisition of Low-Code Automation Tool Provider Sora

Data Integration Tool Will Unify HR and IT Systems and Data, Simplifying Complex HR Workflows via Automation
Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the benefit of automating workflows in HR.
WalkMe Achieves Record Positive Free Cash Flow in Q2 2023
Daniel Newman & Sherril Hanson

WalkMe Achieves Record Positive Free Cash Flow in Q2 2023

WalkMe Shows Solid Progress Toward Its Goals, With 10% Year-over-Year Revenue Growth Reaching $66.2 Million
Daniel Newman and Sherril Hanson of The Futurum Group cover WalkMe’s Q2 2023 earnings and cover the factors that are helping to position the company for solid market positioning.
Medallia and Cogito Partner; Medallia Reaches AI Milestone
Sherril Hanson

Medallia and Cogito Partner; Medallia Reaches AI Milestone

Partnership Promises Data Flow To Support Both Agents and Customers; Medallia Makes It Clear They Are No Newcomer To AI in Experience Management
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights on two recent Medallia announcements, including the company’s reveal that its sizeable financial investments in AI over the past 2 years has yielded strong results, with more than 1 million weekly active AI users on its platform.
The Main Scoop, Episode 13: Tackling the Tech Talent Challenge
Daniel Newman

The Main Scoop, Episode 13: Tackling the Tech Talent Challenge

On this episode of The Main Scoop, hosts Daniel Newman and Greg Lotko, SVP & GM, Mainframe Software Division of Broadcom, talk to Rick Pittman, Vice President CIO Research at Info-Tech, to uncover people-centric strategies for building the talent pool of tomorrow.
IrisCX Introduces Session Score
Sherril Hanson

IrisCX Introduces Session Score

Session Score Provides a Real-Time, Comprehensive View of Interactions
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights on the new Session Score measurement tool recently introduced by smart video platform provider IrisCX.
8x8 Announces Enhancements to Support Better CX and EX
Sherril Hanson

8×8 Announces Enhancements to Support Better CX and EX

Supervisor Workspace, Enhanced Analytics, and Improved Customer Journey Mapping are Among the Updates
Sherril Hanson, Senior Analyst at The Futurum Group, covers and assesses the 8x8 announcement of several new enhancements to its 8x8 xCaas platform, particularly those related to its contact center solution.
ServiceNow Announces Expanded GenAI Tools
Keith Kirkpatrick

ServiceNow Announces Expanded GenAI Tools

Service Management Vendor Also Announces New AI-Embedded SKUs for ITSM, CSM, and HRSD Offerings
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into ServiceNow’s AI product strategy, covering the announcement of two new generative AI tools for the Now Platform, as well as the forthcoming generative AI-infused premium SKUs to enhance its ISTM, CSM, and HRSD offerings.
15Five Launches HR Outcomes Dashboard
Sherril Hanson

15Five Launches HR Outcomes Dashboard

New Solution Helps Leaders Better Understand Engagement, Performance, Turnover, and Manager Effectiveness
Sherril Hanson, Senior Analyst at The Futurum Group chats with 15Five and gets insights into the company’s newly released HR Outcome Dashboard, designed to help leaders better understand employee engagement, performance, turnover and manager effectiveness
Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource
Sherril Hanson

Rison Software’s VirtIX 360° Platform Is Now on Microsoft Appsource

The Employee Engagement Platform Offers an AI-Powered Solution for People Analytics, Performance, and Wellbeing
Sherril Hanson, Senior Analyst at The Futurum Group covers Rison Software’s announcement that its cloud-based employee engagement platform, VirtIX 360° is now available on the Microsoft Appsource platform.
ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption
Keith Kirkpatrick

ServiceNow Announces AI Lighthouse Program to Fast-Track GenAI Adoption

New Program Combines an AI Front End, Development and Compute Resources, and AI Transformation Services
Keith Kirkpatrick, Research Director at The Futurum Group covers the announcement of AI Lighthouse, a program launched by ServiceNow, Nvidia, and Accenture, to help clients quickly develop and scale generative AI, and ponders whether this offering could be viewed as a “generative-AI-in-a-box” offering, albeit a complex and customizable one.
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