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Category: Employee Experience

Adobe Delivers Digital Experiences via E-Commerce and Workflow Apps
Keith Kirkpatrick

Adobe Delivers Digital Experiences via E-Commerce and Workflow Apps

Adobe’s Commerce and Workfront Apps Leverage Core Adobe Strengths for Enterprise Customers
Keith Kirkpatrick, Research Director at The Futurum Group, discusses Adobe’s lesser-known Adobe Commerce and Adobe Workfront applications, and analyzes how they leverage the power of Adobe’s Creative software.
Rewards and Recognition Introduced Into the Oracle ME EX Platform
Sherril Hanson

Rewards and Recognition Introduced Into the Oracle ME EX Platform

Oracle Celebrate Is Added Into Oracle’s End-To-End Employee Experience Solution
Sherril Hanson, Senior Analyst at The Futurum Group, breaks down the addition of Oracle Celebrate to the Oracle ME EX platform. This enhancement promises an easy, in-the-flow-of-work process for giving kudos to colleagues.
WalkMe’s Digital Adoption Platform Helps Drive Software Stack ROI
Keith Kirkpatrick

WalkMe’s Digital Adoption Platform Helps Drive Software Stack ROI

From Digital Transformations To Periodic Software Reviews, Increased Visibility Can Help Reduce Costs and Improve Application Utilization
Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Digital Adoption Platform and discusses why the tool is useful for organizations that are expanding or consolidating their software tech stacks.
Zoom Rebrands Its AI Assistant to Zoom AI Companion
Craig Durr
Craig Durr

Zoom Rebrands Its AI Assistant to Zoom AI Companion

Zoom’s AI Companion Promises To Help Individuals and Teams Improve Productivity, Collaborate Seamlessly, And Express Themselves Better Throughout the Workday
Craig Durr, Research Director at The Futurum Group, provides an in-depth analysis of Zoom's latest offering—AI Companion—and examines its features, data privacy approach, and competitive stance in offering the assistant for free in paid plans.
Metaverse and HR Integration for Human Resources Management
Clint Wheelock
Clint Wheelock

Metaverse and HR Integration for Human Resources Management

Developing a More Engaged and Productive Workforce
Clint Wheelock, Chief Research Officer at The Futurum Group, examines how metaverse and HR integration presents opportunities and challenges for human resources management to develop a more engaged and productive workforce.
Sherril Hanson

Genesys and Salesforce Partnership Brings Together CCaaS and CRM

CX Cloud from Genesys and Salesforce Promises a More Unified and Optimal Customer and Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into the new partnership between Salesforce and Genesys that combines CCaaS and CRM.
Microsoft Mesh for Teams Unveils New Immersive Experiences
Craig Durr
Craig Durr

Microsoft Mesh for Teams Unveils New Immersive Experiences

Building experiences to help people foster connections in Microsoft Teams
Craig Durr, Research Director at The Futurum Group, examines the new Microsoft Mesh for Teams feature updates announced at Microsoft’s Build 2023 event including avatars, immersive experiences and custom development. The feature updates aim to combat video fatigue, build stronger relationships in today’s flexible workplace, and increase employee engagement and collaboration.
Salesforce Announces New Innovations for Field Service Workers
Keith Kirkpatrick

Salesforce Announces New Innovations for Field Service Workers

AI-Powered Tools Are Designed to Unlock Productivity Gains and New Revenue Opportunities
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Salesforce’s Field Service features, and discusses how these AI-enhanced tools address unmet needs of service workers.
Smart Summary Released by Quantum Workplace
Sherril Hanson

Smart Summary Released by Quantum Workplace

AI-Powered Tool Turns Open-Ended Survey Responses Into Insights
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into new features in Quantum Workplace’s Engagement Platform, which are designed to provide efficiencies and insights in the processes needed to take employee feedback to action.
Salesforce Announces Field Service GPT for Field Service Workers
Keith Kirkpatrick

Salesforce Announces Field Service GPT for Field Service Workers

Generative AI Features Allow Workers to Improve Efficiency and Speed
Keith Kirkpatrick, Research Director at The Futurum Group covers Salesforce’s forthcoming Field Service GPT offering, and discusses how generative AI is a natural fit for workers who may only have access to mobile devices.
Salesforce Announces Major Design Update to Slack Platform
Keith Kirkpatrick

Salesforce Announces Major Design Update to Slack Platform

New Slack User Experience Designed to Enhance Users’ Focus and Productivity
Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users.
Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars
Craig Durr
Craig Durr

Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars

Craig Durr, Senior Analyst at The Futurum Group, examines the collaboration of Meta and Zoom to test Meta Horizon Workrooms Zoom avatars in the workplace, including a discussion of the user experience and an assessment of potential Metaverse use cases for business.
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