Companies Such as Southwest Airlines Are Using Qualtrics CrossXM to Support Frontline Workers
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the increased focus on this labor segment.
In this episode of Enterprising Insights, The Futurum Group's Research Director Keith Kirkpatrick is joined by Clint Wheelock discuss low-code/no-code development platforms, and discuss the benefits, challenges, and key players in the market.
Netigate EX Engage Provides a More Continuous and Robust View of Employee Sentiment
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights on Netigate’s launch of its Netigate EX Engage solution and speaks with Chief Growth Officer Henrik Ceder about giving employees a voice.
The AI-Driven Solution Helps to Quantify Burnout and Predict Churn
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Intradiem’s new agent attrition predictor that can help assess burnout and offer recommendations.
Enhanced Feature Sets Plus Platform-wide Use of AI Set Up Intuit To Target Larger Companies
Keith Kirkpatrick, Research Director at The Futurum Group, covers Intuit’s launch of QuickBooks Bill Pay and discusses how this solution, along with the vendor’s use of AI, is setting up the company to target larger customers.
Limited-Feature License Enables Cost Efficiency and Greater Platform Use Across the Enterprise
Keith Kirkpatrick, research director at The Futurum Group, covers NetSuite’s announcement of a limited-feature NetSuite Warehouse Management license, and discusses how this can help NetSuite drive greater use of its suite across the enterprise.
Topics Include European Consumers and Brands, Perception Gap Between HR and Employees, and Recognition at Work
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup.
ADP Unveils Fund, Orquesta Secures More Capital, and Nexusflow Lands Seed Fund
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow.
As Employee Usage of AI Apps Accelerates, Shadow AI Can Provide Visibility Into Trends and Educate on Risk
Keith Kirkpatrick, research director, and senior analyst, and Sherril Hanson, senior analyst, at The Futurum Group share insights into the new WalkMe for Shadow AI solution, which provides guardrails and guidance within an employee’s flow of work.
ERP Vendor Leveraging Traditional and Generative AI Across Entire Suite
Keith Kirkpatrick, research director at The Futurum Group, covers NetSuite’s product and feature announcements from SuiteWorld 2023 and discusses the company’s Suite Up approach to growth.
In this episode of Enterprising Insights, Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue, discuss the use of generative AI within enterprise software platforms, and the implications for vendors and customers.
