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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
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Artificial Intelligence Devices
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The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
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The Main Scoop
™
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The 5G Factor
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Category: Employee Experience
February 11, 2022
Alex Gaw
Industry News
Notable CX Acquisitions and Fresh Funding in the First Week of February
Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
CRM
,
Customer Data Platform
,
Employee Experience
February 10, 2022
Alex Gaw
Industry News
WorkForce Software Fine-Tunes Labor Forecasting Tool
Forecasts Are More Accurate Because of Adjustments Made in the Face of the Pandemic
Employee Experience
February 8, 2022
Alex Gaw
Industry News
Companies Join Forces to Partner on CX Initiatives
Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
CRM
,
Customer Data Platform
,
Customer Experience
,
Employee Experience
February 4, 2022
Alex Gaw
Industry News
From Consumers to Workers, New Research Reports Shed Light on a Range of CX Perceptions and Trends
Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Customer Experience
,
Employee Experience
January 26, 2022
Alex Gaw
Industry News
US Workers 55 Years Old and Older Leave Their Jobs From Lack of Management Support
New Data Also Shows Managers Play Important Role in Employee Retention
Employee Experience
January 26, 2022
Keith Kirkpatrick
Industry News
Addressing Labor Shortages Through Better Employee Experience
Employee Experience
January 21, 2022
Alex Gaw
Industry News
Customer-Facing Workers in UK Are Burned Out
Overloaded Contact Center Employees Cite Heavier Workloads, but No Promotion or Pay Raise
Contact Center
,
Employee Experience
January 21, 2022
Alex Gaw
Industry News
Microsoft Introduces New Features in Teams and Viva to Help Frontline Workers
New Research from Microsoft Also Reveals Frontline-Related Insights
Employee Experience
January 19, 2022
Keith Kirkpatrick
Industry News
Beyond Tech: Training Employees to Deliver Better CX
Employee Experience
January 12, 2022
Alex Gaw
Industry News
EX Platform Provider WeSpire Unveils New Employee Carbon Management Solution
Fresh Approach Enables Companies to Measure and Reduce Employee Emissions
Employee Experience
,
Sustainability, Markets, and Policy
January 10, 2022
Alex Gaw
Industry News
New Report Affirms Imperative Role of CXM Solutions for 2022
Agility and Speed Are Key Elements This Year, Says GetFeedback Study
Customer Experience
,
Employee Experience
December 21, 2021
Alex Gaw
Industry News
WFHomie Secures $1.5 Million to Fund Company Expansion
Funding is from LOI Venture’s Ryan Holmes and Manny Padda
Employee Experience
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