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Category: Employee Experience

Microsoft Copilot product launch
Alex Gaw

Microsoft Unveils Copilot as New AI Assistant to Change How People Work

Powered by GPT-4 and Using Natural Language, Microsoft 365 Copilot Turns Words Into Potent Productivity Tool
Zoho employee experience
Sherril Hanson

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

Technology Aims for Interactions to Be Seamless, Effortless, and Efficient
Sherril Hanson

Qualtrics Announces General Availability of Manager Assist

Dash Research Interviews Wojtek Kubik, Qualtrics Head of Product Management, EX: Upcoming Features to Double Down on Employee Wellbeing and Engagement
Gamification in contact centers
Sherril Hanson

Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement

Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward
Employee experience survey on DEI priorities
Sherril Hanson

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

Data Brings Transparency to How Employees View Equity Efforts
Labor statistics and employee experience
Sherril Hanson

Labor Statistics Point to Tight Employment Market

Employees Have Choices; Companies Cannot Afford to Neglect EX
Stronger employee experience by creating connections
Sherril Hanson

4 Strategies to Build Employee Connection for Positive EX and Retention

Providing Support Must Be Continued Throughout the Employee Journey
QuestionPro Workforce DEI study
Sherril Hanson

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce President Sanja Licina Shares Insights
Healthcare employee experience and patient experience
Sherril Hanson

Healthcare Workers Struggle With EX; Patient Experience Lags

Qualtrics Data Points to Areas of Concern for Employees and Targeted Areas of Improvement for Patients
Digital employee experience product launches and partnerships
Sherril Hanson

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Digital Employee Experience, Performance Reviews, Pulse Surveying, Integrations, and Partnerships Are Spotlighted
Microsoft Invests in Darwinbox
Sherril Hanson

Microsoft Invests in HR Software Company Darwinbox

Integrations with the Microsoft Product Ecosystem and Co-Innovation Are Expected
Employee Communities
Sherril Hanson

Employee Communities Can Be Powerful CX and EX Tools

Employees Become Key Stakeholders and Design Partners with a Stronger Sense of Belonging
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