Category: Ecosystems, Channels, & Marketplaces

boutique customer experience
May 17, 2022

Creating a Boutique Experience to Improve CX

Nonprofit customer experience
May 16, 2022

Twilio: Nonprofits Outperform Private Sector in Digital Engagement

CX and support via SMS
April 28, 2022

Improving CX and Support via SMS

personalized customer experience
April 21, 2022

Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%

CX travel and hospitality products and customers
April 12, 2022

Travel & Hospitality CX Announcements by Cendyn, mParticle, Spitch.ai, and Amadeus

travel experience personalization
March 23, 2022

Personalization in Travel & Hospitality

e-commerce optimization
March 15, 2022

Technology Providers Launch CommX, the Commerce Experience Collective

February 15, 2022

Adobe Launches New Mobile Capabilities in Journey Optimizer

February 1, 2022

Worldwide Social Media Ad Spending Soared to New Highs in 4Q 2021

January 27, 2022

Brands Must Rethink Customer Data Strategies as Website Cookies Are Retired

January 25, 2022

Using Content to Improve CX

January 13, 2022

CX in Gaming: Personalization and Customer Relationship Management

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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