Category: Ecosystems, Channels, & Marketplaces

April 19, 2023

Improving Personalization and Convenience Via Next-Best Action Support

April 15, 2023

Navigating to a Better CX Via Inclusive Wayfinding Technology

Customer engagement research
April 6, 2023

Customer Engagement Can Drive Revenue Growth and Support Financial Goals

CX surveys and research studies
March 7, 2023

New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson

Customer Trust
December 12, 2022

Maintaining and Building Customer Trust in the Face of an Economic Downturn

Aligning CX with product-led growth strategies
December 2, 2022

Aligning CX with Product-Led Growth Strategies

Airline customer experience
November 17, 2022

Airlines Work on Digital Transformation and the Wow Factor

Restaurant menu hacks and customization
November 1, 2022

Managing Menu Hacks to Ensure Efficiency and Good CX

Pricing and customer experience
October 5, 2022

Using Pricing Strategies to Influence CX

Captive portals for customer experience
September 6, 2022

Improving CX Via Captive Portals

Customer Experience Technology Guide
August 22, 2022

Demystifying the CX Technology Stack

Travel personalization
May 28, 2022

Redpoint Global Finds Room for Improvement in Travel Personalization

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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