Enhancements Are Across Platform and Include the Contact Center
Craig Durr and Sherril Hanson at The Futurum Group share insights into Zoom’s latest AI Companion enhancements that offer improved workplace communications and efficiencies and an analytics dashboard for a view of usage.
Amazon Continues to Dominate the E-Commerce and Cloud Computing Landscapes
The Futurum Group’s Steven Dickens and Daniel Newman share their insights on Amazon’s Q4 and FY 2023 earnings and how the next phase of growth will necessitate AWS continuing to innovate, particularly in areas such as AI and cloud services.
Companies with New Properties Include Zendesk, Nextiva, Genesys, and Bloomreach
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in January as the first month of the new year went underway.
ADP Assist Solution Goes Across Multiple ADP Platforms
Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity, decision making, and daily task efficiencies.
Cisco’s IT Strategy Focuses on User Experience, Agile Ways of Working and AI & the Cloud
Sherril Hanson, Senior Analyst at the Futurum Group, provides insights into how Cisco’s IT supports a positive employee experience, particularly how the company’s focus on user experience has resulted in more friction-free moments and processes.
An Assessment of Key 5G-IoT Developments Including GSMA IBM Telco AI Collaboration, Juniper’s AI-Native Networking Platform, and Nokia AVA Energy Efficiency.
The Futurum Group’s Ron Westfall explores key 5G AI and GenAI move to watch in 2024 including GSMA IBM collaboration on assisting telco AI adoption using IBM’s watsonx platform and training, Juniper’s debut its AI-Native Networking Platform and Nokia’s AVA Energy Efficiency solution aimed at advancing operator sustainability objectives.
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on why major app developers may be saying no to Apple’s Vision pro launch, at least for now.
