Category: Customer Experience

Futurum lead analyst Shelly Kramer offers insights on Google Cloud’s rollout of Google Cloud Retail Search functionality, delivering a big assist to retailers by serving up Google-quality search functionality on their own digital properties.
Twilio saw its best quarterly growth in more than two years as demand for customer engagement tools continues to surge.
While it’s been an exciting week for Five9 with news of its impending Zoom acquisition, the company has made some important updates to practical AI solutions for low-code developments for contact centers that are newsworthy as well. Futurum’s Shelly Kramer walks through the updates and provides her analysis here.
The main question where Amazon is concerned is how Amazon serves both investors and the greater good. This year we are likely to find out.
The Sevis Systems eCallme! Platform continues to evolve with new call security and customer engagement features that are designed for enterprises. These are much-needed, especially in the enterprise space, as it relates to protecting against the spoofed call process and providing identity protection assurance for customers.

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