Category: Contact Center

Vendor Seeks to Highlight Platform’s Full CX Capabilities, Beyond Just Live-Agent Customer Service
Banking Customers Turn to Fast and Flexible Solutions to Handle Agent Onboarding and Hybrid Work
Deployment of New AI Tools Includes a Focus on Customer Safety and Control
Collaboration Aims to Help Contact Centers Provide Smoother CX
Quality Management Supports Both CX and EX in Contact Centers
Consistency, Cultivation, and Curation Are Key to CX Success
Companies are Moving in the Right Direction with Strategic Priorities on Integrated CX Platforms and EX Improvements
Tools and Techniques to Extract Hidden CX Insights
Market Opportunity Perspectives from Interviews with Lifesize and IrisCX
In this episode of the Futurum Tech Webcast, Futurum’s Shelly Kramer has a conversation with Thomas John, VP of Partner Sales International for Five9, exploring the role that partner ecosystems are playing in business success today and getting some insights on how John and the Five9 team are able to deliver CCaaS in various industries across the European region.
Integration Helps to Support CX Automation in Contact Centers
Genesys and Balto Share Thoughts on Uses and Benefits, and Moving Contact Center Culture Forward

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