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Category: Contact Center

Keith Kirkpatrick

Improving CX and Operations via Self-Service Tools

Alex Gaw

Report: AI Is Key for Retailers to Personalize CX at Scale, but Adoption Is Still Negligible

Research from Talkdesk Says Investments in Contact Center Capabilities Are Needed
Alex Gaw

Zendesk Acquires Cleverly to Advance Automation and Customer Service

A Range of Capabilities Resulting from the Acquisition Will Make Support Teams More Productive
Keith Kirkpatrick

Improving Agent Experiences to Drive CX Improvement

Alex Gaw

CX Investment and M&A Activity in the News

A Spate of High-Profile Acquisitions Have Taken Place in the Last 15 Days
Keith Kirkpatrick

Balancing Privacy with Patient Convenience in Healthcare

Keith Kirkpatrick

Financial Services CX: Leveraging Digital Assistants to Provide Automation

Sherril Hanson

Funding Trends in CX

Sherril Hanson

Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic

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