Login

Category: Contact Center

Sherril Hanson

Travel & Hospitality Sector Turns to Self-Service

IVR and AI Technologies to Increase Efficiencies and Smooth Out Frictions
Daniel Newman

ServiceNow Rolls Out ESG Solution

Keith Kirkpatrick

Steps to Transform Contact Centers into Engagement Centers

Avatar photo
Sue Marek

Verizon Offers Enterprises AI Tools to Streamline CX

COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
Alex Gaw

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Alex Gaw

Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses

Drop in Zoom’s Stock Pricing and US Justice Department’s Review Felled the Deal
Alex Gaw

Video Chat: Boosting Conversions and Aiding the Customer Journey by Ocular Solution

Chilean Startup Sees Video Chat as an Efficient Way to Reduce Cart Abandonment Rate
Avatar photo
Sue Marek

COVID-19 Forces Telecom Operators to Adapt Their Customer Service Operations

From touchless retail to remote customer service, telecom operators are evolving their CX tools to adapt to the ongoing demands of the pandemic
Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Alex Gaw

Alvaria Announces Two New Application Suites for the Enterprise

CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Alex Gaw

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

Virtual Agents Will Operate Together with Human Operators for Quicker Response Times
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.