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Category: AI Platforms

June 20, 2022

ServiceNow’s Acquisition of Hitch Works Will Help Customers Address Talent Gaps

Futurum principal analyst Shelly Kramer explores ServiceNow’s acquisition of Hitch Works, the updated capabilities that will be integrated with the Now Platform, and how this will impact ServiceNow’s customers in...
June 15, 2022

New NVIDIA TAO Toolkit Capabilities Ease AI Deployments

Futurum analyst Todd R. Weiss dives into the recent release of the latest NVIDIA TAO Toolkit, which includes broader tools and features aimed at easing AI deployments for enterprise AI...
Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

June 8, 2022

Juniper Ups SASE Proposition and Stirs Competition with CASB and DLP Additions

Futurum’s Ron Westfall explores Juniper’s new Secure Edge CASB and DLP capabilities targeted at augmenting the SASE experience by bolstering cloud-based data safeguards, driving policy-based visibility, fortifying SaaS protections, and...
Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

June 3, 2022

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and...
May 27, 2022

Computex: NVIDIA Grace CPU-Powered Servers Coming 1H 2023

Futurum analyst Todd R. Weiss dives into NVIDIA's latest announcement that powerful data center servers built with NVIDIA's latest NVIDIA Grace CPU Superchips and NVIDIA Grace Hopper Superchips will be...
May 27, 2022

NVIDIA Q1 2023 Earnings Hit $8.29B Quarterly Revenue Record

Futurum analysts Daniel Newman and Todd R. Weiss review NVIDIA's Q1 2023 earnings, which posted a new NVIDIA quarterly revenue record at $8.29B for the GPU maker in a turbulent...
Customer experience research studies
May 26, 2022

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

May 23, 2022

Amdocs, AWS, and T-Mobile Form AI-powered Business Assurance Power Trio

Futurum’s Ron Westfall assesses how Amdocs and AWS provided the AI-enabled, cloud-based business assurance solution that he sees assisting T-Mobile’s merger synergies across the vast, intricate Sprint merger process....
May 19, 2022

New Google Cloud Organization, Global Strategic Customers and Industries, to be Led by Umesh Vemuri

Futurum’s principal analyst Daniel Newman responds to the announcement of a new Google Cloud group, Global Strategic Customers and Industries, to be led by Umesh Vemuri, a Google veteran whose...

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