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Category: AI Platforms

IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement
Randy Kerns
Randy Kerns

IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement

Randy Kerns, Senior Strategist at The Futurum Group covers covers the release of IBM's new AI-focused solutions as it announces general availability of watsonx.data.
IBM's Opportunity for Generative AI in the Enterprise
tweiss@futurumresearch.com

IBM’s Opportunity for Generative AI in the Enterprise

In our latest research brief, IBM’s Opportunity for Generative AI in the Enterprise, done in partnership with IBM, we analyze IBM’s approach to generative AI and foundation models, including key IBM differentiators, such as its full technology stack – inclusive of models and model management, data store and governance tools – that enables businesses to seamlessly implement and scale generative AI throughout their organizations’ workflows, regardless of cloud environment.
Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals
Keith Kirkpatrick

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Six-Month Check-in With Internal CRM Tool Users Yields Positive Responses for Efficiency, Value
Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses the curious lack of mobile support in an era of hybrid and remote work.
Balancing Average Resolution Time With CSAT in the Generative AI Era
Keith Kirkpatrick

Balancing Average Resolution Time With CSAT in the Generative AI Era

Generative AI Tools Can Deliver Significant Benefits to Contact Centers, But Agent Training Is a Must
Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent training to get the most out of generative AI tools aimed at contact center workers.
The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management
Clint Wheelock
Clint Wheelock

The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management

Clint Wheelock, Chief Research Officer at The Futurum Group, takes a look at the recent announcement by Ridecell of the launch of Ridecell Fleet Transformation Cloud, which leverages digital technologies to optimize fleet management. The Ridecell Fleet Transformation Cloud platform offers fleet operators a comprehensive solution to manage and optimize their operations through advanced analytics, automation, and integration capabilities.
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
Keith Kirkpatrick

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

A Lack of Transparency Around How the Company’s AI Models Mitigate Potential Biases Should Be Concerning to Customers
Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the company’s AI training models.
Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy
Mark Beccue

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy

Is the Company Poised to Provide AI Leadership to Enterprises?
Mark Beccue, Research Director at The Futurum Group examines Databricks’ recent generative AI announcements. The piece explores how through a series of strategic moves and through its storytelling at their annual Data + AI Summit, data management and development platform player Databricks is proving to be very Gen AI-savvy and the company has the potential to assume a leadership position in the Gen AI ecosystem, helping enterprises adopt Gen AI technology, applications, and use cases.
Six Five Insider with Micron's Chris Moore
Daniel Newman

Six Five Insider Edition with Micron’s Chris Moore, VP of Marketing, Mobile Business Unit

Daniel Newman and Patrick Moorhead sit down with Micron’s Chris Moore, VP of Marketing, Mobile Business Unit for a conversation on Micron’s recent announcement of Micron UFS 4.0, generative AI for smartphones, and what’s next in mobile innovation.
What Is Moving the Acquisition of Data Infrastructure?
Camberley Bates
Camberley Bates

What Is Moving the Acquisition of Data Infrastructure?

The Futurum Group’s VP and Practice Lead Camberley Bates discusses the key drivers of data infrastructure acquisition in 2023, including rethinking data security and protection, modernizing the data infrastructure, and generative AI and usable data.
Study Generative AI Is Most Helpful to Less-Skilled Contact Center Workers
Keith Kirkpatrick

Study: Generative AI Is Most Helpful to Less-Skilled Contact Center Workers

Results From a Stanford/MIT Study Indicate Greater ROI From Generative AI When Workers’ Experience Level Is Low
Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of an MIT Sloan/Stanford University study that found generative AI is most helpful to less-skilled contact center workers, and discusses whether applying generative AI tools to more complex data sets will enable more skilled workers to see similar benefits of the technology.
Amdocs Announces a Telecom-Specific Generative AI Framework
Keith Kirkpatrick

Amdocs Announces a Telecom-Specific Generative AI Framework

amAIz Generative AI Solution Combines Carrier-Grade Architecture with Large Language Models
Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ announcement of amAIz, its generative AI solution, and discusses how grounding open AI models with telecommunications-specific expertise and experience can help organizations deploy usable generative AI use cases quickly.
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