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Category: AI and Data Analytics

isolved’s Extended AI Capabilities Focus on Supporting EX With Productivity, Performance, and Predictability
Sherril Hanson

isolved’s Extended AI Capabilities Focus on Supporting EX With Productivity, Performance, and Predictability

New Enhancements with Virtual Assistants, Self-Service, Learning Personalization, and Analytics
Sherril Hanson, Senior Analyst at The Futurum Group discusses isolved’s extended AI capabilities designed to support productivity, performance, and predictability with Geoff Webb VP of Solution Strategy.
Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI
Keith Kirkpatrick

Improving Contact Center Experiences via NLP, NLU, and Analytics-Focused AI

Partnership Between Twilio and Frame AI Helps Deliver Insights and Recommendations to Inform Critical Decisions
Keith Kirkpatrick, Research Director at The Futurum Group covers Twilio’s partnership with Frame AI, and discusses the continuing value being derived from non-generative AI technology, including NLP, NLG, and analytics-based AI.
Using-Retrieval-Augmented-Generation-With-Access-Control-Technique-for-Managing-LLMs-Can-Be-Applied-Enterprise-Wide
Keith Kirkpatrick

Using Retrieval-Augmented Generation With Access Control Technique for Managing LLMs Can Be Applied Enterprise-Wide

Keith Kirkpatrick, Research Director at The Futurum Group, covers Coveo’s use of retrieval-augmented generation, and discusses how the company’s inclusion of access-level control can help organizations safely deploy generative AI on an enterprise-wide basis.
Generative AI Capabilities Coming to Pega Infinity in Q3
tweiss@futurumresearch.com

Generative AI Capabilities Coming to Pega Infinity in Q3

The Futurum Group analyst Todd R. Weiss shares his insights about the generative AI capabilities coming to Pega Infinity in Q3 as the low-code, AI-powered decisioning and workflow automation platform gains expanded features to help customers take advantage of the power of generative AI.
IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement
Randy Kerns
Randy Kerns

IBM watsonx.data is Now Generally Available as Part of Major watsonx Announcement

Randy Kerns, Senior Strategist at The Futurum Group covers covers the release of IBM's new AI-focused solutions as it announces general availability of watsonx.data.
IBM's Opportunity for Generative AI in the Enterprise
tweiss@futurumresearch.com

IBM’s Opportunity for Generative AI in the Enterprise

In our latest research brief, IBM’s Opportunity for Generative AI in the Enterprise, done in partnership with IBM, we analyze IBM’s approach to generative AI and foundation models, including key IBM differentiators, such as its full technology stack – inclusive of models and model management, data store and governance tools – that enables businesses to seamlessly implement and scale generative AI throughout their organizations’ workflows, regardless of cloud environment.
Balancing Average Resolution Time With CSAT in the Generative AI Era
Keith Kirkpatrick

Balancing Average Resolution Time With CSAT in the Generative AI Era

Generative AI Tools Can Deliver Significant Benefits to Contact Centers, But Agent Training Is a Must
Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent training to get the most out of generative AI tools aimed at contact center workers.
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
Keith Kirkpatrick

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

A Lack of Transparency Around How the Company’s AI Models Mitigate Potential Biases Should Be Concerning to Customers
Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the company’s AI training models.
Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy
Mark Beccue

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy

Is the Company Poised to Provide AI Leadership to Enterprises?
Mark Beccue, Research Director at The Futurum Group examines Databricks’ recent generative AI announcements. The piece explores how through a series of strategic moves and through its storytelling at their annual Data + AI Summit, data management and development platform player Databricks is proving to be very Gen AI-savvy and the company has the potential to assume a leadership position in the Gen AI ecosystem, helping enterprises adopt Gen AI technology, applications, and use cases.
What Is Moving the Acquisition of Data Infrastructure?
Camberley Bates
Camberley Bates

What Is Moving the Acquisition of Data Infrastructure?

The Futurum Group’s VP and Practice Lead Camberley Bates discusses the key drivers of data infrastructure acquisition in 2023, including rethinking data security and protection, modernizing the data infrastructure, and generative AI and usable data.
Making Markets EP45_Splunk CEO Gary Steele on Q1 Earnings, Observability, Security, and Splunk's Upcoming .conf23
Daniel Newman

Making Markets EP45: Splunk CEO Gary Steele on Q1 Earnings, Observability, Security, and Splunk’s Upcoming .conf23

In this episode of Making Markets, Gary Steele, CEO of Splunk, talks with host Daniel Newman about the company’s recent earnings, growth, observability, security and their upcoming Splunk .conf 2023 event.
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