Netcracker Introduces GenAI Telco Solution to Ensure Generative AI Models Drive Telco-Specific Benefits
The Futurum Group’s Ron Westfall delves into why the Netcracker GenAI Telco Solution meets the challenges of adopting generative AI technology to deliver the telco-specific knowledge and trust essential to making generative AI successful for telcos.
Partnerships Benefit Revival Animal Health, NFP, and NEC
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Algolia, RingCentral, and WalkMe.
The Furutum Group’s Daniel Newman is joined by Pega’s CTO, Don Schuerman, for a conversation on what the autonomous enterprise looks like and why it matters for today’s businesses.
On this episode of The Six Five – In the Booth, hosts Daniel Newman and Patrick Moorhead welcome Smartsheet’s Ben Canning for a conversation on helping customers solve work management problems faster, easier, and more efficiently during ENGAGE 2023.
Topics Cover Funding for Silicon Valley’s Gleen and Finland’s Viedobot as Well as Klaviyo’s Filing for a Proposed IPO
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX funding activity for customer service startup Gleen and interactive video provider Videobot, along with news of Boston-based Klaviyo filing for an IPO.
Natural Language-Based Generative AI Assistants to Operate Within the Einstein Trust Layer
Keith Kirkpatrick, Research Director at The Futurum Group, covers the launch of Salesforce Einstein Copilot and Einstein Copilot Studio, and discusses how trust is at the center of Salesforce’s AI approach.
New Generative AI Offerings Provide Industry, Process, and Enterprise System-Specific Solutions
Keith Kirkpatrick, Research Director at The Futurum Group, covers C3 AI’s announcement of its Generative AI Suite, which includes 28 domain-specific generative AI solutions, and discusses why this tactic is a winning approach for C3 AI.
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle and Azure, Arm’s successful public debut, Apple’s September 2023 event announcements, Salesforce Dreamforce 2023 and the latest earnings releases for Oracle and Adobe.
